Customer Service Representative

Job#: 2030573

Job Description:

Title: Customer Service: Fraud Specialist I

Location: Hybrid onsite 2-3 days per week in San Antonio, TX

Schedule: Two Available Shifts

  • Monday- Friday 10am-7pm
  • (Tues.-Friday 10am-7pm and Saturday 8am-4:30pm)

Job Type: Long term contract to hire

Compensation: $18/hr.

Number of openings: 3-5



The primary responsibility of a Customer Service Fraud Specialist I will be to complete all the necessary forms and paperwork involving fraud claims/notifications and work fraud alerts requiring research. Duties also include receiving incoming calls from members, fraud victims and internal employees, and taking action to resolve issues and requests for assistance.


Essential Functions

  • Responsible for processing actionable alerts/fraud notifications, conducting research into these alerts as needed.
  • Analyze and validate Identity Theft claims and other fraud claims as they arise.
  • Review accounts and transactions for fraud activity and take appropriate action, such as restraining an account, to prevent fraud losses.
  • Assist members of fraud alerts and work with them in order to resolve issues.
  • Collect and report suspicious activity information utilizing Suspicious Activity Reports and documented organization processes.
  • Review membership information and identification documents when there are discrepancies or irregularities, to determine the validity of information.
  • Resolve fraud claims in accordance with government regulations CC, E/Z and any other regulations as required.
  • Accurately record data and remarks utilizing spreadsheets and notes on alerts.
  • Keep abreast of current fraud trends in the financial services industry as well as different types of fraud schemes.
  • Familiar with regulations and laws, including regulatory and compliance training such as, the US Patriot Act, FACTA, BSA/AML, Regulation CC and Regulation E/Z.
  • Monitor and decision alerts in Actimize, FraudNet, Salesforce, AFS/EWS and other fraud tools, with accuracy and take appropriate action to prevent fraud losses.


Education and Experience

Equivalent combination of education and experience is considered.

  • High School Degree required; Associates Degree preferred.
  • Proficient working with Microsoft Office Suite.
  • Basic knowledge of banking or credit union operations preferred.
  • Basic knowledge of fraud types and fraud schemes preferred.
  • Excellent oral and writing skills.

















EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

San Antonio, TX, US

Job Type:

Date Posted:
May 28, 2024