Support Engineer 5

Job#: 2030807

Job Description:

Support Engineer
Apex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer with scripting and troubleshooting experience, data technology experience (preferably ADF or SQL) and Office suite and Adobe Reader proficiency, to place at our client, a multinational technology corporation.
Client: Multinational technology corporation
Terms: 12-month contract (with strong possibility to extend to 18-month total contract length)
Location: 100% Remote
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Ty Kurucz at [email protected]. Please reference Request ID: 2030807– Support Engineer.
Overview
The purpose of this team is supporting engineers serve as frontline technical resources for customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
The day-to-day role will be about providing both technical expertise (either on your own or by involving your colleagues), supporting products and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from peers.
Responsibilities:
 
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
  • May install software or perform hardware testing remotely.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications:
  • Associate degree in computer related field or equivalent training.
  • 7-10 years experience.
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Basic ability to work independently and manage one’s time.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Top “Must Haves”
  1. Minimum 5+ years experience with Scripting and troubleshooting.
  2. Minimum 5+ years experience with Data technology experience, preferably in ADF or SQL.
  3. Minimum 3+ years experience with Office suite and Adobe Reader proficiency.

Typical task breakdown
  • 80% case work
  • 20% on their work, self-learning on new features, and extended calls
Other information
Two rounds of interviews (both are technical interviews)

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:
Contract

Location:
Vancouver, BC, CA

Job Type:
Engineering and Technicians

Date Posted:
May 23, 2024

Pay Range:
$35 - $55 per hour