Service Delivery Manager

Job#: 2031131

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client.  Please apply if interested and qualified.  Please note that only qualified candidates will be contacted.
Position: Service Delivery Manager
Location: Fort Lauderdale, FL or Santa Clarita, CA
Duration : 6 Month Contract with Potential Extension
Position Overview:
A large client in the South Florida area is looking for a Service Delivery Manager to act as the liaison between the service desk team and the business, while also helping with the transition to a new managed service provider.  
Day to Day Responsibilities/typical day look like:
These two additions will be the management team that will help in the day to day operations and transition of the new MSP.
They wont be doing anything technical/super hands-on but they will need to know the jargon & understand what the technical team needs in order to escalate to the correct team. Help with changes in the help desk procedures.  Look at tickets & check engineers response times & efficiency.  Providing ideas to lead the team to better efficiency if needed.  Customer satisfaction. Etc.
 
MUST Haves:
Managerial experience – must have run at least 2 programs
Comes from a help desk/service desk/end user computing background
ServiceNow - Ticketing Managing
Manage mid-large size outsourced engagement
Financials – ARC/RUG, budget management
Good communication – can push back when needed, driven, takes initiative

NICE TO HAVES:
  • Understanding of Application Packaging/SCCM
  • Global Experience
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*  
  • Health
  • Dental
  • Vision
  • Life Insurance; Short Term Disability
  • Hospitalization Coverage
  • Direct Deposit
  • Weekly Pay Periods
  • Training and Development Programs
  • 401k
  • Referral Program

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:
Contract

Location:
Fort Lauderdale, FL, US

Job Type:

Date Posted:
May 28, 2024