Technical Support Analyst

Job#: 2031157

Job Description:

Apex Systems has an immediate need for a Technical Support Analyst in Norfolk, VA!! This will be an Estimated 12 month opportunity supporting one of our Largest Healthcare Clients across the East Coast.  Please see below for additional details.



** HOW TO APPLY ** Send your Resume to: [email protected]



Job Title:  Technical Support Analyst

Client: Sentara

Contract Rate:  $20.00

Location: 100% on site at Sentara Leigh Hospital

Contract Length:  Est. 12 month contract



Technical Support Analyst Level 2             


The Technical Support Specialist manages technical support and operational customer support service needs for corporate and hospital customer base.   You will be versed in 1st level Wide Area Network (WAN) and Telecommunication equipment and be able to replace failed equipment when needed.

Reports To: System Team Coordinator, Technical Manager

Essential Responsibilities:

1.            Implement new desktop applications and assist with migration of existing applications.

2.            Maintain, repair, and deploy IT hardware as per currently supported standards.

3.            Provide Level 1 LAN/WAN and supplemental Level 1 Communication Technology support to include data jack troubleshooting, network switch troubleshooting, hardware replacement, DHCP/DNS administration, and Level 1 protocol analysis

4.            Update problem management system, as well as project and change request system, and communicate progress to customers. 

5.            Required shiftwork, overtime, and on-call responsibilities. 

6.            Completed annual goals.

















EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Norfolk, VA, US

Job Type:

Date Posted:
May 28, 2024