Support Analyst

Job#: 2031977

Job Description:

Apex Systems is looking for a Support Analyst in the Des Moines area.  Please send a Word resume to [email protected] for more info. 
This position will provide support and assistance for various applications within the company. This includes providing the first level of support for both our internal and external customers. Support may be provided via telephone, email, electronic chat and in person.
 Position Details:
•    Monitor/follows issues until resolution and determine impacts resulting from issue.
•    Utilizes help desk call tracking and problem resolution software and thoroughly documents problem resolution.
•    Answers, evaluates, and prioritizes incoming telephone, voice mail, email, in person and e-chat requests for assistance.
•    Able to pinpoint issues – whether with portals, systems/applications, print, browsers, technical, etc.
•    Knowledgeable with upstream and downstream systems/applications and integration points that may cause issues.
Education Requirements
 Associates degree or equivalent with emphasis in related field; or 5+ years related experience or training.










EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Urbandale, IA, US

Job Type:

Date Posted:
June 6, 2024