Lead Pega Decisioning Architect

Job#: 2032823

Job Description:

Pega Lead System Architect(Engineer/Developer)
Remote Position
Apex Systems has openings for both a Lead and Mid-Level Pega System Architect to join the team of one of our San Diego based customers. This role can sit remotely within the US and will support work both onshore and offshore. 
Qualified candidates should apply online AND send their resume directly to us at [email protected] 
Our Client is in the midst of a multi-year business transformation, on the tech side, shifting to a more modern cloud-based architecture. This shift is  from legacy siloed-channel based models where systems, logic and data teams run channel by channel independently. 
The goal:
  • Leveraging Pega systems as a core cloud platform, Customer Decision Hub to drive consumer-oriented experience and drive more next best action decisioning and interaction.
  • Investing in core Pega platform for Customer Service and business process automation.
  • CDH has been implemented, Customer Service has not, were driving the need for more Customer Service oriented Architects.
  • An iterative approach is highly desired from candidaes. 
  • Working in Scrum fusion teams with a blend of technology, business technologist resources, testers and SMEs. 
The winning candidate will have a blend of skills and experience as both a Business Analayst and Decisioning Architect. 
Business Analyst Skills: 
Business Analyst with an architecture component, key value to understand the vast realm of the possible with the Pega platform. Elicit and understand the business challenges, what they want to prioritize on the roadmap and organizing the design, architecture, and then requirements/backlog from there.

Decisioning Architect Skills: 
We are seeking a specialist in Customer Decision Hub (CDH), Next-Best-Action Designer, most senior level is a Lead Decisioning Architect down to a Next Best Action analyst/designer (low-level configurators, carrying out changes on CDH platform). Architects need knowledge of customer engagement and modern marketing, drawing designs on CDH to meet the business needs.

  • Next-best-action designer--defining rules, decision tables, logic for real-time decisioning.
  • Integrate predictive and adaptive analytics models to enhance personalization.
  • Customer journey mapping, interaction history management.
  • The Data Science team is responsible for the Machine Learning Models but the Decisioning Architect will work closely with ML to build them.  
  • The Decisioning Architect will know data science concepts and models pertaining to CDH itself - understanding measuring model success, scoring, concepts of training and re-training.
  • Experience in the adaptive model component of CDH will also be significant. 


























EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

San Diego, CA, US

Job Type:

Date Posted:
June 10, 2024

Pay Range:
$85 - $95 per hour