Expert Program Manager, Voice Implementation

Job#: 2032965

Job Description:

Expert Program Manager, Voice Implementation
Client Industry: Healthcare IT
 
Contract Terms: 1 Year (2x 6 Month Extensions Available) 
Hours: Full Time (40 Hours / week)
Start Date: ASAP
End Date: 1 Year after start date
Work Location: 90% Remote | Consultant must live in Greater Vancouver, BC | Some Travel to sites around Lower Mainland will be required

Project Description:
Provincial Digital Health and Information Services (PDHIS) is developing a managed voice program for several Health Organizations.  Key to the initiative is developing the framework for delivering managed voice, establishing program governance, identifying and maintaining organization priorities, supporting development of communications requirements, and developing delivery roadmaps in consideration of funding, resource, change readiness and technical constraints.
Aligning program delivery with the implementation strategy and the roadmap is a key priority for successful program enablement.  The role will advance and oversee the completion of multiple voice implementation projects and delivery outcomes by partnering with managed service provider(s) to achieve the future state operating model. 
Program development and delivery efforts performed under this initiative will be guided by complex governance structures requiring clinical, business and operational leadership engagement and sponsorship. The successful candidate will be expected to form and lead these governance structures in alignment with technology planning and delivery and health organization standards and practices.
Services Required: 
An Expert level Program Manager is required to:
  • Partner with Health Organization (HO) sponsors to understand organization’s business vision, values, and goals, and translate them into voice program objectives
  • Support HO leaders in the development of communications requirements that inform the appropriate mix and implementation of voice solutions in alignment with the strategy and roadmap
  • Define and implement the complex program engineering approach and methodologies required to execute the organizational voice strategy and HO roadmaps
  • Lead engagements with stakeholder engagement and establish voice governance forums to achieve program and project objectives including reporting status, risks, issues, etc. to key stakeholders within the HOs

Example deliverables include:
  • Program engineering approach for voice strategy and roadmap execution
  • Current HO roadmaps voice solutions aligned to business priorities and evolving status of the production environments
  • Development of Executive materials such as briefing notes and presentation collateral to support governance forums
  • Informing development of business cases in alignment with the HO voice roadmaps

Specific Qualifications or Experience Required: 
  • Excellent C-Level communication skills, written and oral
  • Strong people and networking skills, building and growing relationships with senior stakeholders
  • Creative and analytical thinker with strong problem-solving skills
  • Complex stakeholder engagement experience
  • Demonstrated ability to meet deadlines, handle and prioritize requests, manage laterally and upwards
  • Demonstrated ability to collect and analyze data, assess problems, and structure solutions
  • Ability to drive and progress with minimal direction. Self-awareness and ability to assess personal performance
  • Attention to detail and prioritizing tasks
  • Experience with frameworks and business case development
  • Experience planning for and managing organizational change
 
Constraints and Special Considerations:
  • 10+ years leading enterprise IT strategy, roadmap development and implementation, and technology implementation initiatives
  • Previous experience in the Health and Public Services sectors is highly desired
  • Proven experience with developing and executing complex program governance
  • Experience transitioning voice services from on-premise configurations to managed voice service providers highly desired
  • Knowledge of voice technologies (Cisco, Avaya, Genesys) (relevant certifications are a plus)
  • Proven experience in IT Infrastructure

Seniority Level Descriptions: 
  •  Expert
    • A Degree in Consulting Category related disciplines and a minimum of six (6) years of related Consulting Category experience; or
    • A Diploma in Consulting Category related disciplines and a minimum of seven (7) years of related Consulting Category experience; or 
    • A Certificate in Consulting Category related disciplines and a minimum of eight (8) years of related Consulting Category experience; or 
    • An absolute minimum of ten (10) years of directly related Consulting Category experience. 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:
Contract

Remote:
Yes

Location:
Vancouver, BC, CA

Job Type:

Date Posted:
June 10, 2024

Pay Range:
$70 - $95 per hour