ECS - Desktop Support - Int

Job#: 2033164

Job Description:

Apex Systems is actively hiring for a Desktop Support Technician role with a Top Healthcare Client.

 

This position is designated as on-site with preferred candidates working in Ontario, CA.

 

**For immediate consideration, please send your most up-to-date resume in a Word Document to Andrew at ablankenship*

 

Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

 

 

Job Description

Frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs, and implementation of end user computing applications and devices for clients groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk.

 

For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: 1) Incident tickets: all secondary break/fix requests for electronic desktop equipment and 2) Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level.

 

 

Essential Functions:

• Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures.

• Provides excellent customer service to computer users.

• May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members. Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures.

• Maintains and secures inventory of all hardware and software.

• Supervision Given and Received: Is competent in most phases of end user computing applications to work on own. Typically works under the general direction of the team lead and/or supervision of Manager.

• Problem Solving and Decision Making: Analyzes problems and takes corrective action.

• Customer Service Skills: Demonstrates professional behavior with all customers at all times. Develops a clear understanding of the customers needs seeking information through clarifying questions. Maintains clear communications with customers regarding expectations and time frames. Follows up with customers after a problem has been resolved to inform them of any action taken. Sensitive to customers frustration and responds professionally.

 

 

Basic Qualifications:

• Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

 

 

Additional Skills:

• Knowledge of mobile devices.

• Current and recent Windows and , Lotus Notes, Microsoft Office Suite of products. Excellent customer service skills.

 

Preferred Qualifications:

• Some technical consulting experience preferred.

• Bachelors degree in computer science or IS Or four (4) years of experience in a directly related field preferred.

• Microsoft Certifications or training and/or A+ preferred.

Req through 12/31/2024 possibility for extension

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:
Contract

Location:
Ontario, CA, US

Job Type:

Date Posted:
June 11, 2024

Pay Range:
$23 - $24 per hour