How Emerging Technology is Transforming Oil and Gas
A new wave of advanced technologies simultaneously reached maturity together around six years ago, resulting in the idea that we may have entered the ‘Fourth Industrial Revolution.’ This wave of advancement in operating models was the result of…
Optimizing Efficiency: The Synergy of ITSM and AI
In today's business environment where technology plays a crucial role in the success of organizations, IT Service Management (ITSM) has become more complex and challenging. Organizations have turned to ITSM best practices such as ITIL, ISO 20000…
QA Analysis and Process Improvement
SITUATION
The client’s enterprise QA team was struggling to handle the workload and subject matter expertise required for testing product applications thoroughly and efficiently. The offshore team was returning inconsistent results, which…
Technology and Process Projects
SITUATION
The business unit responsible for managing existing loan portfolios within a large mortgage bank required a team to manage and deliver a variety of technology and process projects. The first phase of this work required developing…