Building Trust and Rapport in Phone and Video Meetings, Part 2 - .5 Leadership PDU

41 Minutes

In Part 2 of this two-part series, certified body language and communication expert Jeff Baird will share key strategies for building trust and rapport, with a focus on:

  1. Similarity and familiarity - Mirroring & The Like Switch. There is a formula for friendship and trust. This means we can authentically follow the formula if we want to forge stronger working relationships.
  2. The Dinner Mint Principle & Reciprocity - How do waiters and waitresses get more tips? And how does that help us with building trust?
  3. Conversation starters that draw people in, rather than make you forgettable. It's all about our brains' "happy chemicals".

*For anyone with a PMI certification, or other certification requiring PDUs, you can self-report .5 Leadership PDU for this webinar until 1/22/2023 under Digital Media/Webinar. Simply provide the requested details via each Talk’s URL (i.e. ‘Title,’ ‘Description,’ and URL), and put ‘Apex Systems’ as the provider.* 

Speaker Jeff Baird

Jeff is a certified body language trainer, goal hacker, hiring manager and the anti-boring corporate trainer. He's also worked in IT and business intelligence for nearly 20 years and is a Chris Hemsworth look-a-like. Just checking to see if you're still reading. Jeff's approach is science-backed, applicable, and fun. He'll help you take control of your non-verbal communication, 'read' others' body language and finally nail those stretch goals. He's ready to help you break through your career (or life) plateaus.

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