There are times when requirements gathering and elicitation just does not go as planned. When it comes to getting someone talking the FBI knows what it takes. The FBI teaches people how to identify when someone is resisting, the natural human instincts that drive us into action, and how to elicit information using conversational techniques. I have converted these into techniques that can be used by Business Analysts and Product Owners to gain insights for requirements when typical techniques are not working. This session, Part 1: Getting Information & Details, focuses on those techniques that help people open up, join the conversation, and provide details. Adding these skills and techniques will improve your relationship building, active listening, and reading the person or conversation.
*For anyone with a PMI certification, or other certification requiring PDUs, you can self-report 1 Technical PDU for this webinar until 2/23/2023 under Digital Media/Webinar. Simply provide the requested details via each Talk’s URL (i.e. ‘Title,’ ‘Description,’ and URL), and put ‘Apex Systems’ as the provider.*
*For anyone with a certification from IIBA (International Institute of Business Analysis), you can claim/self-report 1 CDU under category 5 (self-directed learning) and “Other Education Providers”. NOTE: Your claim may be validated by IIBA at the time of recertification, so please keep a copy of the confirmation email you receive after you register for each live or on-demand webinar.*
Deena Chadwick, The CommonSensical BA, has built a solid reputation for being an expert in Project and Product Delivery. She enjoys teaching scope definition, requirements management, stakeholder management, communication and collaboration, design thinking, and solution optimization. She is known for her ability to infuse innovative processes and best practice techniques. Deena has spoken at Refresh Detroit, PMBA Global, BA World, BADDs, PDDs, colleges and more. She is the author of the Commonsensical Series: A Guide for PMs, BAs, and Product Owners. This is a series of books, eBooks, and courses that focus on bringing Common Sense back to the complex world of interactive project delivery.