A major U.S. based medical health system sought to consolidate their vendor list to one prime supplier after dealing with high costs, inconsistent communication, and a complex onboarding process from having multiple vendors.
SITUATION
Our client, a leader in healthcare services, was facing significant challenges in scaling their IT workforce effectively. With 15 different vendors, the organization dealt with high costs, inconsistent communication, and a complex onboarding process. The need to fill numerous vacancies with qualified IT personnel, both consultants and full-time employees (FTEs), was becoming increasingly urgent. These hurdles impacted the overall efficiency and performance of the IT department, a critical backbone of their healthcare services.
Increased Onboarding Speed By 30% With Over 150 Resources Onboarded
Everforth Apex was selected as the Prime Supplier to oversee the client's program due to our comprehensive and streamlined approach to transform their talent acquisition and onboarding process. The solution was created from our proven Talent Management capabilities, focusing on:
Process Improvement: By collaborating with HR and IT leadership, Everforth Apex implemented a refined onboarding process. This involved implementing a systematic framework to streamline the interviewing and scheduling process, reducing time to onboard and decreasing administrative overhead costs.
Dedicated Delivery Team: A dedicated team was stationed to ensure a seamless delivery and coordination of IT talent acquisition needs. This team, led by an onsite account manager, became the sole point of contact, eliminating the previously existing vendors. Everforth Apex delivered advanced technology upskilling materials and sessions, IT staff, and coaching to IT and HR leadership on process improvements, fostering a culture of continuous improvement and efficiency.
Comprehensive Reporting: Regular reports covering critical metrics such as onboarding time, fill ratio, financial reporting, and demand planning were introduced. These insights gave the client the information needed to make informed decisions and adjustments.
RESULT
By transitioning from 15 vendors down to a single, trusted partner, our client experienced immediate benefits. The streamlined communication, coupled with our IT talent acquisition and strategic onboarding improvements, led to significant cost savings, reduced turnover, and a faster fill rate for vacant positions. After our first full quarter in the program, we increased their onboarding speed by 30%. Throughout the course of this project, from Q1 to Q2, we filled 93% of the requirements our client gave us and had a 97% response rate. Our client was not only able to meet their immediate talent acquisition needs but also position themselves for future growth with a more efficient, scalable IT workforce strategy.
