A Fortune 100 retailer partnered with Everforth Apex to replace error-prone workflows with a fully automated solution that accelerated product launches and improved accuracy.
SITUATION
A Fortune 100 global retailer partnered with an external supplier to produce a wide range of sports-fan apparel and merchandise designed to support major league teams and seasonal promotions. To list these products on its digital storefronts and ensure timely availability for customers, the retailer relied on a heavily manual process to ingest product data and images from the supplier’s portal.
This workflow required employees to download, rename, and reorganize hundreds of files each week to meet strict internal system standards. The effort consumed up to 30 person-hours per week, diverting valuable resources away from higher-impact activities.
The repetitive and error-prone nature of the task led to frequent mistakes, incomplete listings, and delays in product launches. As a result, the retailer faced significant risk—up to $3 million in monthly revenue—due to missed launch windows, inaccurate product information, and inconsistent digital experiences for customers.
SOLUTION
Everforth Apex's team designed and implemented a fully automated robotic process automation (RPA) solution leveraging Automation Anywhere.
Completely mitigated $3M monthly revenue risk by automating product data transfer and reducing processing time by 93%.
The solution integrated directly with supplier APIs to extract product metadata, descriptions, and images in real time, eliminating the need for manual downloads. The bot dynamically identified new SKUs as they were introduced, automatically standardized file naming conventions, and organized digital assets for seamless ingestion into the client’s internal systems.
By orchestrating this end-to-end automation, Everforth Apex ensured that every product met compliance with internal formatting protocols, while also reducing the risk of human error to zero. The automation not only streamlined ingestion but also created a repeatable, scalable framework that could be extended to additional suppliers and product categories, laying the groundwork for long-term digital transformation.
RESULTS
- Product processing time reduced to 7 seconds per item with 100% accuracy
- Eliminated $3 million monthly revenue risk through real-time product launches
- Reduced processing time per product by 93.33%
- Saved 30 person-hours per week
- Error rates reduced to zero, ensuring compliance and improving customer trust
- Established a scalable foundation for automation across additional product lines and suppliers
