"The most important thing in communication is hearing what isn't said" - Peter Drucker
Part 1 looks at how to prevent problems from happening in the first place.
Part 2 helps us recognize the early nonverbal warning signs that things are going awry. You'll walk away better able to recognize what others are feeling, helping you proactively address problems before they get out of hand.
Jeff Baird is a certified body language trainer, goal hacker, hiring manager and the anti-boring corporate trainer. He's also worked in IT and Business intelligence for nearly 20 years and is a Chris Hemsworth look-a-like. Just checking to see if you're still reading. Jeff's approach is science backed, applicable & fun. He'll help you take control of your nonverbal communication, 'read' others' body language and finally nail those stretch goals. He's ready to help you break through your career (or life) plateaus.
PDU Credit: If you have a PMP or other PMI certification, you can claim/self-report 1 'Power Skills' (formerly Leadership) PDU by logging the following: Education - Digital Media/Webinar & Activity Title. For more on PDU reporting, visit https://www.pmi.org/certifications/certification-resources/maintain/pmi-talent-triangle-update
Group/Team Reflection Questions (for any Coffee Chats, Lunch n' Learns, etc.):
1. Nonverbal Communication:
- How can we become more aware of our own nonverbal cues in the workplace?
- In what ways might cultural differences impact the interpretation of body language?
2. Recognizing Negative Body Language:
- Can you share an experience where you noticed negative body language affecting a work interaction?
- How can we respectfully address negative body language when we observe it in others?
3. Improving Team Communication:
- What strategies can we implement to create a more open and positive workplace/environment through our communication? How can we use our knowledge of body language to build stronger relationships with colleagues?
- How might we use our understanding of nonverbal cues to enhance our active listening skills?
4. Conflict Resolution:
- How can awareness of nonverbal cues help in early detection and resolution of workplace conflicts?
- What techniques can we use to manage our own body language during challenging conversations?