This session explores how organizations can assess and enhance their digital employee experience (DEX). Key topics include methods for scoring employee digital interactions, determining when to implement a DEX solution, and the benefits of prioritizing employee experience. Real-world use cases will be discussed, such as identifying password change patterns and tracking user sentiment around automated IT initiatives. The session will also feature a lighthearted look at automated fixes in Microsoft products.
Clayton Seager - Lead DEX Consultant
Clayton works as Everforth Apex' Lead DEX Consultant, driving discovery engagements and engineering end-to-end solutions that translate Nexthink's platform into measurable client ROI. He architects and oversees automation strategies across 50,000+ device environments, combining deep technical expertise in PowerShell, .NET, and cross-platform development with a consultative approach to identifying high-impact opportunities. His work at Fortune 100 companies to reduce global ticket volumes and MTTR through self-healing and proactive IT demonstrates how pairing the right DEX strategy with hands-on execution delivers real operational and financial outcomes for clients.
Jeremy Garman - Managed Support Chief Solutions Director
Jeremy brings a strong operational and business‑outcomes perspective to what Nexthink can deliver. Prior to joining Everforth Apex, he worked at one of the Big Four firms, where he led Global Service Delivery. In that role, he and his teams consistently found Nexthink to be a foundational platform for addressing their most persistent service challenges—particularly around volume deflection, frontline agent effectiveness, and end‑user experience. At Everforth Apex, Jeremy is now enabling these same outcomes across multiple clients by pairing Nexthink’s platform capabilities with repeatable operating models, automation frameworks, and managed support services, helping organizations translate DEX insights into measurable operational and customer‑experience improvements.
Tyler Adams - Lead DEX Engineer, Everforth Apex
Tyler is a Lead DEX Engineer specializing in PowerShell development and Windows automation, with a track record of turning complex manual processes into reliable, scalable solutions. His journey from onsite technical support, Senior Intune Engineer, to Nexthink engineer gives him a unique perspective, understanding both end-user pain points and the analytics-driven insights needed to solve them at scale.