Job#: 3023521

Job Description:

Location: 100% Remote (9:00am–5:00pm ET)

Duration: 6+ Month Contract

Industry: Healthcare

Overview

We are seeking a highly experienced Product Manager to support an initiative focused on enhancing and automating the patient surgical journey using AI-driven voice agents. This PM will work closely with clinicians, operations, business leaders, and engineering teams to define digital requirements, shape the roadmap, and lead delivery for AI-powered patient-engagement workflows. Prior AI product experience (voice agents, chatbots, conversational AI) is required. Healthcare system experience is strongly preferred. If you are interested in learning more, apply TODAY and/or email your most up-to-date resume to Anna Susie at [email protected]

Responsibilities

• Serve as the primary liaison with clinicians, operational leaders, and business stakeholders to gather requirements, facilitate decisions, and maintain alignment.
• Translate clinical and operational needs into clear product requirements, user stories, and acceptance criteria.
• Develop and maintain the product roadmap, prioritizing features based on business value, impact, and data insights.
• Lead agile scrum teams, drive sprint ceremonies, manage backlog refinement, and ensure timely delivery of sprint commitments.
• Partner with engineering teams to clarify requirements, resolve issues, and maintain delivery momentum.
• Analyze system data, user feedback, and workflow metrics to inform prioritization and product decisions.
• Produce clear written communications including status reports, progress updates, and risk identification.
• Proactively drive accountability across teams, remove blockers, and ensure alignment with project timelines.

Required Skills & Experience

• Strong product management experience in a stakeholder-heavy environment.
• AI product experience required, ideally with voice agents, chatbots, or conversational AI tools.
• Excellent communication, facilitation, and decision‑driving skills.
• Experience working with clinicians, operations, or business leadership in a complex environment.
• Proven ability to lead agile teams and manage Jira workflows.
• Highly proactive, tenacious, and able to push initiatives forward independently.
• Strong analytical skills with the ability to make data‑driven decisions.

Nice to Have

• Healthcare or hospital system experience, especially related to clinical workflows or surgical pathways.
• Experience with Epic EMR or other EMR systems.
• Background in patient engagement, call center/contact center workflows, or automated outreach tools.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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