Job#: 3024072

Job Description:

We are partnering with a large, well‑established banking client to help them hire a Director-level leader for their Loan Enablement group. This role will serve as a Group Manager, overseeing teams responsible for loan operations and driving process improvement, risk management, and operational excellence across the loan lifecycle.

They are looking for a strong people leader with deep experience in loan operations, credit products, or lending services, who can manage teams, streamline workflows, and support ongoing transformation initiatives within a highly regulated environment.

This is a full-time, permanent position with the client, and relocation assistance may be provided for the right candidate. This position is also bonus eligible. The role would sit in Houston, TX.

The Role

As the Director, Operations Group Manager, you will be a pivotal leader within our Loans Enablement Operations team. You are responsible for the strategic execution and day-to-day management of operations resources aligned to our PODs and Service Delivery Groups (SDGs).

We are looking for a visionary leader who can bridge the gap between traditional loan servicing and modern, digital-first operations. You won't just manage a team; you will drive the evolution of our platform through process re-engineering, data literacy, and a commitment to an Agile mindset.

• Strategic Leadership: Execute the Platform’s operations strategy by directing resources within SDGs to meet evolving business needs.
• Operational Excellence: Implement and oversee a comprehensive suite of metrics (unit costs, efficiency benchmarks, and KRIs) to ensure we exceed quality and productivity standards.
• Change Advocacy: Lead the design and implementation of high-priority change initiatives, ensuring they align with our North Star OKRs and enhance our control environment.
• Talent Development: Identify and mentor the next generation of operations talent, fostering a culture of continuous learning with a heavy emphasis on Digital Tooling and automation.
• Stakeholder Synergy: Act as a key consultant for senior management and external partners, translating complex operational data into actionable feedback and strategic updates.
• Governance & Compliance: Enforce rigorous operations policies and best practices, ensuring all activities remain within regulatory guardrails.

• Experienced Leader: 10–12 years of total experience, with a proven track record in management and leading large, diverse teams.
• Loan Market Expert: Prior hands-on experience with syndicated loans, loan servicing, ClearPar, and LSTA standards.
• Agile Practitioner: Deep experience in Operations management, preferably within an Agile framework.
• Data-Driven Strategist: Highly proficient in data literacy and management, with a passion for process re-engineering and "out-of-the-box" problem-solving.
• Modern Mindset: You are non-hierarchical, transparent, and eager to "roll up your sleeves" alongside your team to drive execution.

• Bachelor’s degree in a related discipline (or equivalent work experience).
• Applicable local/regional licenses or certifications as required by the business.
• Strong communication skills with the ability to provide constructive, growth-oriented feedback.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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