Job#: 3028624

Job Description:

Location: Cedar Rapids, IA (Partial Remote)

Employment Type: Contract

This position is responsible for handling incoming and outgoing collections-related calls with customers, community assistance agencies, and collection agencies. The role involves processing paperwork to support various collections activities, including bankruptcies and probates, while maintaining a high level of customer service and confidentiality.

• Process bankruptcy activities, including identifying new filings, preparing paperwork for claims, and performing follow-up.
• Respond to inquiries from community assistance agencies regarding customer accounts, balances, and payment options.
• Provide support to community assistance agencies for the online Energy Assistance Center (EAC) application.
• Research and process probate claims and manage non-utility accounts with outstanding balances.
• Handle incoming calls from collection agencies, answer questions, and prepare paperwork for small claims activity.
• Make outgoing collections calls to customers to discuss past-due balances, process payments, and set up payment arrangements.
• Complete collection activities related to deposits, including notifications and service severance.
• Assist with payment processing as needed.

Experience: 2+ years of related experience in customer service and collections.

Skills & Abilities:

• Basic knowledge of customer service, collections processes, and CIS system account management.
• Demonstrated commitment to excellence in customer service.
• Effective interpersonal, verbal, and written communication skills.
• Proficiency with computer software programs (e.g., email, word processing, spreadsheet).
• Ability to maintain confidentiality with customer information.
• Proficient in basic math.
• Demonstrated ability to manage multiple tasks and responsibilities.
• Ability to work in a diverse and inclusive environment.

• An Associate Degree is preferred.
• Experience with customer information systems is preferred.

The pay rate for this position is between $30.00 and $36.00 per hour. Specific benefits packages may be available to eligible employees.

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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