Job#: 3029508

Job Description:

Ability to interact with all levels of an organization, including leadership. Strong team or technical experience strong verbal, written interpersonal communication skills.2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent 1+ years of Strong Technical Troubleshooting skills1+ years Working knowledge of application monitoring tool like Splunk, AppDynamics, Grafana, Prometheus.1+ years of Root Cause Analysis of problem issues.

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6+ months of experience working with HTTPS, HSH, and SHS protocols, including validating secure connections,Experience with reviewing certificates, or supporting encrypted data transfer workflows.Exposure to managed file transfer tools such as Axway SecureTransport, Connect:Direct/NDM, or SFTP platforms.Foundational understanding of networking concepts, including SFTP/FTP basics, TCP/IP, port testing, and certificates.Experience communicating technical issues clearly, demonstrated through support interactions, group projects, or ticket documentationAbility to produce clear written documentation, such as incident summaries, operational notes, or procedural updates.Bachelor’s in computer science or related field preferred but not required.

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In this contingent resource assignment, the engineer will consult on or participate in moderately complex initiatives and deliverables within Software Engineering, contributing to large‑scale planning efforts. The role involves reviewing and analyzing moderately complex engineering challenges requiring in‑depth evaluation of variable factors. The engineer will contribute to resolving issues, collaborate with client personnel, and ensure alignment with policies, procedures, and compliance requirements.

Required Qualifications: 4+ years of Software Engineering experience, or equivalent through work, consulting, training, military experience, or education.

Provide L2 operational support for managed file transfer platforms such as Axway SecureTransport (AXST), Connect:Direct/NDM, Secure Proxy, or similar tools (training provided).

Review and respond to L1 monitoring alerts and ServiceNow incidents within defined SLA timelines.

Execute runbook-driven tasks such as service restarts, workflow checks, certificate renewals, and production request validations.

Assist in incident triage, initial troubleshooting, and escalation to ensure platform stability.

Support platform health monitoring, performance checks, and proactive identification of potential issues.

Maintain and update runbooks, documentation, and process steps to ensure operational accuracy.

Participate in daily operations calls and collaborate with cross-functional teams to support platform stability and service delivery.

Follow change management standards, including executing approved ServiceNow Changes, CTASKs, and SCTASKs.

Contribute to ongoing operational improvements and help reduce manual effort through standardization.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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