Job#: 3030177

Job Description:

Salesforce Product Owner- MarTech

Apex Systems is a global IT services provider and our staffing group has an opening for Salesforce Product Owner to work within and across teams to create, maintain, and continuously prioritize product releases for Salesforce projects for our client, a large Financial Institution.

Position: 6 month contract with opportunity to convert and extensions

Client: Big Five Bank

Location: Hybrid (1-2 days a week) Toronto, Downtown Core

Application Process: Please apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Beth at [email protected] . Please reference Job Salesforce Product Owner

What You'll Be Doing

As an integral part of the ECRM Product, Adoption & Enablement team, you will report to the Director of Frontline Adoption and Enablement. Your primary responsibility will be to support and lead the delivery of enhancements to our Salesforce platform, with a specific focus on our MarTech solutions. You should have firsthand experience working on the frontline and prioritize end users in all your actions. You will represent the voice of the frontline user throughout the delivery lifecycle, monitor and drive the adoption of new initiatives, and make data-driven decisions for continuous improvement and platform enhancements. This role is highly collaborative, offering exposure across the platform and various lines of business.

We provide an optimal work environment for you to thrive in your role. Details regarding your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How You’ll Succeed

·      Product Delivery & Roadmap:

o  Lead the end-to-end delivery of automated and personalized client journeys. You will define the "path to purchase" for business and retail banking clients, ensuring every touchpoint adds value.

o  Take ownership of your work and strive to deliver the best digital experience for end users.

o  Be proficient in agile methodology and experienced in delivering within complex organizations where multiple partners work towards a common goal.

o  Demonstrate a proven track record of delivering new and enhanced user experiences.

·      Personalization at Scale:

o  Shift the bank from "Mass Marketing" to "Segment-of-One" marketing by leveraging real-time triggers and deep data insights.

·      Salesforce Expertise:

o  Possess in-depth knowledge of Salesforce (Salesforce Financial Cloud, Loyalty Cloud, Data Cloud, SFMC, etc.) and its capabilities.

§ Salesforce Data Cloud: Harnessing unified profiles to drive real-time personalization.

§ Salesforce Loyalty Cloud: Designing and scaling reward-based engagement strategies.

§ Adobe Experience Cloud: Ensuring seamless content delivery and journey orchestration

o  Have experience using the platform as a user or in a support role (product delivery).

·      Strategic Thinking:

o  Take a holistic view of your work.

o  Drive and execute projects and initiatives that align with the Canadian Banking Strategy across all lines of business, user groups, and channels. Ensure alignment with business goals, objectives, and KPIs.

o  Provide insights, recommendations, and strategic direction based on Salesforce capabilities and business needs.

·      Business Acumen and Relationship Building:

o  Build strong relationships with various teams by collaborating with business and internal partners.

o  Own end-to-end programs to deliver new and enhanced capabilities, with a strong understanding of user needs and experiences across channels.

·      Communication:

o  Be a storyteller with the ability to synthesize complex analysis, findings, and recommendations.

o  Package key messages for senior executives. Demonstrate a proven ability to partner, build confidence, and influence multiple stakeholders at all levels across the organization.

o  Be a self-starter, capable of dealing with ambiguity and developing processes and governance from the ground up.

Key Requirements:

• 3+ years of experience as a Product Owner or similar role
• Practical experience with Salesforce (Sales Cloud, Service Cloud, Data Cloud, Loyalty Cloud, Adobe Experience Cloud or SFMC)
• Strong communication skills and experience working with large, cross-functional teams to promote adoption
• Strong analytical, problem-solving, and decision-making skills
• Experience working with Agile methodologies, particularly Scrum
• Proven experience working on cross-product platforms
• Experience with continuous integration and continuous delivery (CI/CD) processes
• Familiarity with Agile project management tools, such as JIRA and Confluence
• Bachelor’s degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines

Nice to have:

• Certified Scrum Product Owner (CSPO) or equivalent certification
• Any knowledge in AI 

Who You Are

•      Effective Communicator: You communicate effectively and adapt your style based on your audience. You express yourself clearly and communicate with others verbally and in writing, recognizing that communication includes tone, style, and structure.

•      Influential: You have the confidence and ability to influence peers, frontline users, and partners.

·      You can impact decisions within and outside your organization.

•      Digitally Savvy: You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

•      Values-Driven: You bring your authentic self to work and live our values – trust, teamwork, and accountability.

 Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

• Role Type:  Future opening
• Location: Ontario
• Hourly Range: $53-55/hr

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.