Job#: 3030846

Job Description:

60.00hr on W2

The Non‑Technical Program Manager (PM3) will play a key execution role within the Global Customer Experience organization, supporting high‑visibility initiatives that improve customer and field readiness across the full customer lifecycle.

This is an execution‑heavy, cross‑functional program role operating in a high‑ambiguity environment. The PM will own the operational bridge between program design, engineering partners, readiness audiences, and scaled rollout.

This is not a technical product manager role.

• Partnering with cross‑functional stakeholders to drive program readiness and execution
• Managing workback plans, operating rhythms, and milestones
• Developing high‑impact PowerPoint materials and executive‑ready presentations
• Preparing and delivering program updates to stakeholders, leaders, and partner teams
• Supporting rollout, validation, and feedback loops across multiple audiences

• Own integrated workback plans across readiness, validation, communications, and launch milestones
• Lead operating cadences (daily/weekly stand‑ups, readiness checkpoints, review forums)
• Track dependencies, risks, and blockers; proactively surface tradeoffs and recommendations

• Plan and execute UAT programs end‑to‑end
• Define validation phases and manage ring‑based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2)
• Coordinate participant onboarding, access, instructions, and logistics
• Capture feedback in structured, actionable formats (loops, readouts, recordings, artifacts)

• Manage phased rollouts with clearly defined entry and exit criteria
• Coordinate office hours, follow‑ups, and iteration cycles
• Maintain centralized tracking of issues, feedback, and resolution status

• Partner closely with engineering teams to align expectations, timelines, and feedback loops
• Translate field and user feedback into prioritized, actionable inputs
• Help sustain an engaged pilot or validation community

• Coordinate readiness activities including drills, training assets, communications, and launch preparation
• Manage readiness logistics (publication workflows, compliance sign‑offs, learning system handoffs)
• Ensure deliverables are complete, clear, and publish‑ready for target audiences

• Act as connective tissue across program leadership, CX, learning partners, vendors, and engineering
• Maintain shared artifacts and tools (Planner, SharePoint, Teams, Loop) with clear ownership and status
• Align messaging, timelines, and execution across parallel initiatives

• 5–7 years of program or project management experience
• Proven ability to operate effectively in fast‑paced, ambiguous environments
• Experience managing UAT, pilots, or phased rollouts
• Strong cross‑functional leadership skills without direct authority
• Excellent written and verbal communication skills
• Strong organizational skills, attention to detail, and ability to manage multiple workstreams independently
• Advanced PowerPoint creation and presentation experience
• PMI or PMP certification preferred

• Ring‑based or experimental rollout models
• Engineering‑adjacent program management (without being a technical PM)
• Readiness, enablement, or customer experience programs
• Experience using Microsoft collaboration tools (Teams, Planner, SharePoint, Loop)

• Disqualifiers:
  • No PowerPoint experience
  • No prior experience managing stakeholders or programs
• Ideal Candidate Profile:
  • Business‑focused Program Manager
  • Experience running Agile or Scrum‑based delivery
  • Strong cross‑functional orchestration skills
  • Comfortable driving execution amid ambiguity

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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