Job#: 3031481

Job Description:

Apex is hiring a Reliability Engineer to work on a year long contract in Redmond.

This group is a unique, nimble, multidisciplinary team that turns cutting-edge ideas into shipping products by composing research, incubation, rapid prototyping, and human-centered development. As part of the team, you'll directly shape experiences used by billions of people — from Windows (running on over a billion devices) to Microsoft 365 (used by 70% of Fortune 500 enterprises) and beyond. 

If you have expertise monitoring telemetry for anomalies, spotting patterns, and investigating CAD logs to figure out where issues lie- we'd love to chat with you about this role.

Role Details

• 5 days/week on-site in Redmond, WA
• Role will occasionally involve going to multiple buildings on campus to pull crash logs manually, or do a factory reset.

Scope of Work & Responsibilities

Live Monitoring & Telemetry

• Continuously monitor telemetry from services, applications, and prototype devices to ensure operational health
• Observe dashboards and alerting systems, proactively identifying anomalies, performance degradation, or failures
• Analyze real-time metrics and logs to diagnose and troubleshoot issues across cloud and on-premises environments
• Provide actionable insights and communicate findings to engineering and product teams

Release & Service Operations

• Oversee software releases, validating deployments, monitoring live systems, and ensuring stability
• Track and manage service health during rollouts, ring deployments, and updates
• Debug and resolve live issues impacting services, devices, or end users
• Collaborate with engineering teams to implement fixes and mitigations in near-real-time

On-Site Hardware & Environment Support

• Perform in-person troubleshooting for self-hosted or prototype devices when telemetry or dashboards indicate issues
• Assist with device configuration, deployment, and live verification
• Maintain accurate documentation of hardware configurations, operational procedures, and observed issues

Collaboration & Support

• Work closely with software, QA, and infrastructure teams to ensure operational readiness and reliability
• Recommend improvements to monitoring, alerting, and operational practices
• Support incident response, post-mortems, and continuous improvement initiatives

Deliverables

• Real-time telemetry dashboards and monitoring systems with actionable alerts
• Incident reports and analysis for operational events
• Verification and stabilization reports for software releases

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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