Job#: 3032167

Job Description:

Location: Stamford, Connecticut (Onsite)

Employment Type: Contract

The CX Designer will play a pivotal role in shaping unified, intuitive, and customer-centric experiences following a significant company merger. This role will lead CX Design efforts across products, services, and digital touchpoints. You will translate business requirements and customer insights into seamless end-to-end journeys, collaborating with cross-functional partners to identify friction points and deliver innovative design solutions.

• Lead customer experience analysis, journey mapping, and service blueprinting.
• Collaborate with product, technology, and brand teams to ensure cross-functional alignment.
• Design and create wireframes for products, and develop and test prototypes.
• Introduce modifications based on testing and user feedback to refine products.
• Translate newly combined capabilities into cohesive end-to-end user experiences.
• Evaluate product success and customer feedback post-launch to inform future editions.

Education: A bachelor's degree in graphic design or a related computer field is generally required. Experience may be substituted for education in some cases.

Experience: 5-7 years of professional experience in UX (user experience) design or design strategy is necessary. A portfolio of previous work may be required.

Technical Skills:

• Expertise in Figma for design and prototyping.
• Proficiency in designing user journeys and flows.
• Experience with Adobe Suite, HTML, CAD, and CSS.

The DSCX team is dedicated to improving and delivering exceptional customer experiences across all service touchpoints. The team comprises three groups: Support Content, CX Design, and CX Journeys. These teams work together to ensure customers have seamless interactions. Joining this team provides an opportunity to be part of a high-impact organization shaping the future of digital self-service and customer engagement at a massive scale.

The compensation for this position is set at a rate of $50 - $60 per hour.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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