Job#: 3032180

Job Description:

Client Operations Analyst

Key Responsibilities:

·  Manage client portfolio workflows, including onboarding tasks, administrative setups, and ongoing account updates in alignment with operating procedures.

·  Monitor, investigate, and resolve operational incidents; coordinate triage, track root cause, and ensure timely remediation and client communication.

·  Serve as a primary point of contact for client operational inquiries; provide responsive, professional support and escalate issues appropriately.

·  Maintain accurate documentation and status tracking across client portfolios; prepare summaries and reporting for internal stakeholders and clients.

Partner with cross-functional teams (e.g., Operations, Technology, Product) to streamline processes, reduce risk, and improve client outcomes

·  Prepare clear, concise materials and updates using Excel and PowerPoint; synthesize operational metrics and trends into actionable recommendations.

·  Support control and risk practices by adhering to procedures, identifying process gaps, and contributing to continuous improvement efforts.

Required Qualifications:

·  2+ years of experience in banking and/or payments operations (client transaction flows, treasury/cash management, or related areas).

·  Demonstrated client or customer service experience, with strong communication and stakeholder management skills.

·  Proven ability to troubleshoot and resolve operational issues under time pressure with attention to detail.

·  Proficiency in Microsoft Excel (e.g., data organization, basic formulas, pivot tables) and PowerPoint (e.g., structured reporting).

·  Strong organizational skills with the ability to prioritize multiple workstreams and meet deadlines.

Preferred Qualifications:

·  FX exposure or experience (e.g., settlements, confirmations, funding, cutoffs, or operational flows).

·  Familiarity with incident monitoring tools, ticketing systems, or workflow management platforms.

·  Experience collaborating with technology teams on incident remediation or process enhancements.

·  SWIFT experience – Knowledge of ISO 20022 is a plus

Core Competencies:

·  Client-obsessed mindset: responsive, professional, and outcome-oriented.

·  Ownership and accountability: follows through and closes the loop on issues.

·  Problem-solving: analytical, resourceful, and resilient in dynamic operational environments.

Team collaboration: works effectively across functions to drive consistent client results.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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