Job#: 3033400

Job Description:

Job Title: Senior KYC Associate

Overview

We are seeking an experienced Senior KYC professional to support our Capital Markets AML/KYC function, with a strong focus on owning escalations, managing complex KYC cases, and supporting Client Outreach activities. This role requires hands-on expertise, strong judgment, and the ability to operate independently in a fast-paced, matrixed environment while maintaining clear tracking, reporting, and stakeholder communication.

Team & Environment

• This role sits within the AML/KYC Capital Markets function
• You will work closely with offshore KYC analysts, Client Outreach, Front Office, and internal AML/KYC and Legal partners
• The environment is highly matrixed, requiring comfort managing multiple stakeholders and competing priorities

Mandate / Project Details

• Ongoing mandate focused on KYC escalations and oversight
• Support KYC refresh, remediation, and outreach-driven activities
• Ensure complex cases continue to move forward within required regulatory timelines
• Identify process improvement opportunities while maintaining strong execution and SLA discipline

Key Responsibilities

• Determine the appropriate parties for KYC outreach and define next steps
• Own and manage escalated KYC cases from intake through completion
• Track, monitor, and report on case status, risks, and timelines
• Communicate clearly and proactively with internal stakeholders, including Front Office and AML/KYC partners
• Provide day-to-day support to Client Outreach
• Coach and guide KYC analysts, including on specific requirements and expectations
• Ensure KYC cases are completed within defined timelines
• Flex to support additional KYC-related activities as priorities shift

Candidate Profile

• Senior-level KYC professional with strong, hands-on Capital Markets KYC experience
• Comfortable working independently, owning a portfolio of work, and knowing when to escalate
• Strong communicator who can coach junior analysts and confidently engage front-office stakeholders
• Detail-oriented, organized, and able to manage multiple complex cases concurrently

Required Skills & Experience

Knowledge & Experience

• Strong AML/KYC knowledge with direct Capital Markets exposure
• Proven experience managing escalations and complex KYC cases
• Minimum 5 years of experience within financial services
• University degree or college diploma required
• Advanced MS Office and Outlook skills

Skills

• Excellent written and verbal communication
• Strong organizational and tracking abilities
• Ability to interpret and apply regulatory and procedural requirements
• Comfortable operating in a fast-paced, high-volume environment
• Ability to work independently while collaborating effectively across teams
• Professional handling of confidential and sensitive information

Preferred Qualifications

• Experience supporting Client Outreach or customer-facing teams
• Prior experience in a matrixed organization
• Experience coaching or mentoring junior KYC analysts
• Process improvement or continuous improvement mindset

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.