Job#: 3034708

Job Description:

Location: Toronto, ON (Hybrid)

Work Schedule: 37.5 hours/week, Monday–Friday (9:00 AM – 5:00 PM)

Start Date: ASAP

Duration: 4-month contract-to-hire (candidates must be open to full-time conversion)

Interview Process: 1 virtual + 1 in-person interview

Our client is seeking an experienced Application Support Analyst to join their Global Wires & Payments Technology team. This role will support and enhance a Tier 1 critical payments application, offering strong exposure to the end-to-end payments ecosystem.

This is a hands-on role combining production support and project work, with participation in an on-call support rotation (1 week per month).

• Provide application support for a Tier 1 critical payments platform
• Participate in incident and problem management, driving resolution and root cause analysis
• Support ongoing application development and enhancements
• Collaborate with cross-functional teams to ensure system stability and performance
• Contribute to deployment, monitoring, and continuous improvement initiatives
• Participate in a monthly support rotation

• 5+ years of experience in software development and/or production support
• Strong understanding of incident and problem management processes
• Hands-on experience with:
  • Red Hat Linux
  • IBM MQ and/or Kafka
  • SQL / Oracle databases
• Experience with web technologies:
  • Java, Spring Boot, Node.js
• Knowledge of microservices architecture and containerization:
  • OpenShift, Kubernetes, Docker, Helm
• 2+ years of payments domain experience

• Prior experience in banking or financial services
• Experience supporting Tier 1 / mission-critical applications
• Familiarity with change management processes
• Understanding of SDLC and Agile delivery models
• Experience with infrastructure or application upgrade projects (CCR)
• Experience with monitoring tools (e.g., Dynatrace)
• Exposure to:
  • File transfer and scheduling tools (e.g., Autosys)
  • DevOps and CI/CD pipelines (Jenkins, Artifactory, GitHub Actions)
• Knowledge of security and resiliency best practices
• Experience supporting disaster recovery (DR) exercises
• Understanding of audit and regulatory requirements
• Strong collaboration and communication skills

• Opportunity to work on a Tier 1 critical payments platform
• Strong exposure to the payments technology ecosystem
• High visibility role within a large enterprise environment
• Clear pathway to full-time employment with our client

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.