Job#: 3034739

Job Description:

Location: Pittsburgh, Pennsylvania (Onsite)

We are seeking an operator/engineer to design, build, and run “digital employees” that automate low-value, repetitive work. This role will focus on processes across confirmation, settlement, static data, reconciliations, and break management to improve STP, accuracy, and cycle times.

• Identify automation opportunities by mapping workflows, control points, and exception paths; quantify benefits such as STP, break reduction, and cycle time.
• Build AI-assisted automations for confirmations, settlements, static data setup and maintenance, and break classification and triage.
• Integrate systems via APIs, messaging, and files; implement robust validation, monitoring, logging, and audit trails, including maker/checker and human-in-the-loop processes where necessary.
• Operate and iterate using KPIs, including STP percentage, break rates, MTTR, and accuracy, to drive continuous improvement and resilience.
• Partner with Operations SMEs, Technology, and Risk/Compliance to ensure secure, compliant deployments and strong release and change practices.

• Hands-on skills in Python, APIs, SQL, and workflow orchestration.
• Experience with agent-based automation, prompt/policy design, classification/categorization, retrieval-augmented workflows, and evaluation.
• Knowledge of the trade lifecycle, exception management, and control frameworks such as maker/checker, audit trails, evidence capture, and data quality.
• Demonstrated problem-solving, documentation, and stakeholder communication skills with an emphasis on end-to-end ownership.

• Achieve higher STP and increased volume of automated tasks.
• Reduce the number of breaks and accelerate resolution times.
• Obtain accuracy and precision gains in automated processes.
• Ensure robust audit evidence and timely escalations.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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