Job#: 3034948

Job Description:

Location: San Francisco, California (Hybrid)

This role serves as the Training Lead for a global Point of Sale (POS) transformation program. The position is responsible for the complete training lifecycle, from strategy and planning to hands-on content development and delivery. The successful candidate will partner closely with the Change Lead and cross-functional teams to enable the adoption of new POS hardware and software across retail stores. This requires an organized, adaptable individual who can quickly learn new systems and is comfortable working in ambiguous environments.

• Partner with the Change Lead on impact assessments, training strategy development, and audience segmentation.
• Build and manage the training roadmap, timelines, milestones, and review processes.
• Develop end-to-end training materials, including virtual instructor-led training (VILT), train-the-trainer guides, quick reference guides, and FAQs.
• Create training content for POS software navigation and hardware usage.
• Enable the Store Operations team to deliver training to field users and build toolkits for managers and trainers.
• Support training rollout execution, including scheduling and tracking.
• Define and track training success metrics.
• Collaborate with key partners such as the Change Lead, Store Operations, and Product Managers to refine and validate training content.

Experience: Recent instructional design and training development experience within the last 5 years. Proven hands-on experience building and delivering training content in fast-paced transformation programs. Must be a hands-on individual comfortable owning both strategy and execution.

Skills: Strong collaboration and stakeholder management skills. Ability to quickly learn new systems and processes and work under tight timelines.

Technical Skills: Familiarity with training tools such as Captivate or Camtasia and Learning Management Systems (LMS).

• Retail or POS-related training experience.
• Exposure to change management frameworks.
• Experience in enterprise environments.
• Familiarity with modern training tools, including AI-enabled content generation tools.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.