Job#: 3035051

Job Description:

Location: Boston, Massachusetts (Onsite)

Employment Type: Long term Contract

We’re looking for someone to provide onsite, hands-on support for PACS and related radiology technologies across clinical environments. This role will focus on maintaining system performance, troubleshooting issues, and supporting radiology staff with day-to-day workflows.

Key Responsibilities:

• Provide onsite support for PACS, radiology workstations, and imaging peripherals
• Troubleshoot issues related to PACS access, image routing, modality connectivity, and user workflows
• Support deployment, setup, and maintenance of imaging devices (CT, MRI, X-ray, etc.)
• Partner with radiology staff and escalate issues to Imaging Informatics/IT teams as needed
• Assist with PACS upgrades, patches, and testing efforts
• Support basic RIS workflow issues and ticket resolution
• Document and track incidents in the ticketing system, ensuring timely follow-up
• Deliver strong, in-person customer support in a clinical environment
• Provide basic guidance/training to end users on PACS workflows

Qualifications:

• 1–3 years of field/desktop support experience (healthcare environment preferred)
• Exposure to PACS, RIS, or imaging workflows
• Strong troubleshooting across Windows environments, hardware, and applications
• Basic networking knowledge (IP, DNS)
• Experience with ticketing systems (ServiceNow or similar)
• Strong communication and customer service skills

Nice to Have:

• Experience with Epic Radiant or other radiology applications
• Exposure to dictation/voice recognition tools

Education: A High School diploma or GED is required.

• Moderate knowledge of Dell, Apple, HP, and Ricoh hardware is desirable.
• Knowledge of Oracle PeopleSoft and Workday applications is desirable.
• Knowledge of the Epic application is desirable.

The role requires on-call availability after business hours on a rotational basis. The work is varied, requiring adaptability and independent judgment to manage priorities. This position involves frequent walking, standing, and physical tasks such as lifting and carrying items up to 50 pounds occasionally.

The anticipated pay range for this position is $25-27/hr. Please note that the exact compensation may vary based on factors such as experience and qualifications. Our organization offers a comprehensive benefits package to eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.