Job#: 3035310

Job Description:

Data Quality Issue Management Lead

Apex Systems is a Global IT Services Firm, and our Staffing practice is looking for a DQI Manager with experience working within a Financial Institution, to place at our client, a Big Five Bank. You will be joining a highly collaborative, fast paced and high performing team. 

Client: Big Five Bank 

Length of Contract: 6 months, with possibility to extend

Working Location: Hybrid, 1 day a week, downtown Toronto.

Job Description

The DQI Manager is responsible for the governance, validation, and reporting of Data Quality Issue Management (DQIM) activities across IT Asset Management (ITAM) controls after the DQI has been submitted. The role ensures accuracy, completeness, and timeliness of mitigation plans, validates issue resolution through evidence and system data (e.g., ServiceNow), and provides data-driven insights to improve control effectiveness and prevent recurrence of discrepancies.

This role operates in close partnership with MCOs (Monitoring Control Owners) and their SMEs, Enablement team, Control Execution team, and Stakeholder Partners (eg ESMA), and also supporting IO-2 procedure execution and ensuring strong control alignment, audit readiness, and transparent reporting.

Core Responsibilities

1. DQIM Governance – Open Items Oversight

• Review and assess mitigation plans for completeness, clarity, and feasibility:
  • Validate that sufficient detail exists
  • Confirm there is a clear line of sight to resolution
  • Recommend actions to drive progress or escalation where required
• Monitor and govern target resolution dates:
  • Ensure MCOs maintain current and realistic timelines
  • Track and report frequency of date changes to identify risk or lack of progress
• Assess overall health of open DQIMs:
  • Validate that regular updates are being provided
  • Identify stale or inactive items and drive follow-up

2. DQIM Closure Validation & Quality Assurance

• Validate closed DQIMs through multi-source verification:
  • Compare against source reports, latest outputs, and PROD ServiceNow data
  • Confirm discrepancies have been fully remediated
• Assess sufficiency of resolution evidence provided by MCOs:
  • Confirm evidence aligns with reported resolution
  • Identify and flag cases where the issue persists despite submitted evidence
• Partner with Enablement to:
  • Determine if Incident (INC) creation is required
  • Escalate unresolved or systemic issues
• Re-open or re-issue DQIMs where resolution is incomplete or invalid

3. Metrics, Reporting & Trend Analysis

• Produce and maintain DQIM statistical reporting, including:
  • Logged items (new issues)
  • On-hold items (including documented rationale)
  • Closed items with re-issue/re-open rates
  • Open items with aging analysis
  • Metrics aggregated by control (e.g., CTRL-xxx)
• Perform trend and root cause analysis:
  • Identify recurring discrepancies or systemic issues
  • Highlight control weaknesses or process inefficiencies
• Provide actionable observations and recommendations:
  • Propose preventative measures to reduce future DQIM issuance
  • Recommend alternative approaches where recurring issues exist
• Deliver insights in formats suitable for leadership, audit, and governance reporting

4. Operational Execution & Stakeholder Support

• Perform regular data updates and reconciliation activities:
  • Sync Data Governance tool outputs into Tracker 2.0 (until Jira migration complete)
  • Maintain and update MCO DQIM dashboards
• Support dashboard migration to Jira, ensuring continuity of reporting and visibility
• Facilitate collaboration with MCOs and SMEs:
  • Conduct review sessions to assess DQIMs and mitigation plans
  • Provide guidance on remediation strategies and plan development
• Participate in governance forums:
  • Huddles, report reviews, and working sessions
• Manage DQIM intake and communication channels:
  • Monitor shared mailbox daily
  • Respond to inquiries and provide timely updates

5. Control Alignment & Procedure Ownership

• Support IO-2 procedure execution:
  • Ensure DQIM processes align with control objectives and expectations
• Act as a control enabler, ensuring:
  • Accurate tracking of DQIMs and INCs
  • Alignment between issue management, reporting, and control execution
• Co-manage DQIM and Incident (INC) inventory with Enablement teams:
  • Ensure completeness, accuracy, and timely response management

Key Skills & Competencies

Technical & Analytical Skills

• Proficiency in:
  • Data Governance tools, Tracker 2.0, and Jira
  • ServiceNow (SNOW) – querying assets, validating discrepancies, reviewing compliance data
• Ability to extract, reconcile, and validate data across multiple systems
• Strong analytical capability for trend identification and root cause analysis

Domain Knowledge

• Understanding of:
  • IT Asset Management (ITAM) controls and processes
  • Data quality frameworks and discrepancy management
  • Incident management processes (including INC creation and lifecycle)
• Familiarity with a broad range of infrastructure technologies (servers, network, cloud, etc.)

Communication & Stakeholder Management

• Ability to:
  • Translate technical issues into clear, actionable remediation plans
  • Collaborate effectively with MCOs, SMEs, and governance teams
  • Provide structured, audit-ready updates and recommendations

Governance & Ownership Mindset

• Strong attention to detail and auditability mindset
• Ability to enforce accountability and drive timely issue resolution
• Experience managing control processes and reporting obligations

Success Measures (KPIs)

• % of DQIMs with complete and actionable mitigation plans
• Reduction in repeat issues / re-issued DQIMs
• Accuracy and timeliness of closure validation
• Improvement in DQIM aging metrics
• Quality and adoption of trend-based recommendations
• Successful migration and adoption of Jira-based dashboards and tracking

Key Stakeholders

• Monitoring Control Owners (MCOs)
• Enablement Team
• ITAM Control Execution Team
• SMEs across MCO domains
• Partner teams (ESMA)
• Audit & Compliance stakeholders

$50-$60/hr

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.