Job#: 3035754

Job Description:

Location: Remote

Employment Type: 6 month contract

Appy Here: Please send a copy of your resume and availibility for a call to Emma at [email protected]

We are seeking a Consultant with 3–5+ years of experience supporting and optimizing enterprise ecommerce and digital platforms. This role focuses on driving platform adoption, enabling users, and improving operational performance through data-driven insights and process development. This position supports a team responsible for developing and maintaining processes for a client’s digital storefront and associated applications. The ideal candidate is a proactive self-starter who can identify problems, develop solutions, and drive implementation with minimal oversight.

• Support and manage a portfolio of ecommerce and digital solutions, driving adoption, engagement, and measurable usage improvements.
• Develop, document, and continuously improve processes supporting the digital storefront, applications, and support channels.
• Manage and resolve digital support tickets using ServiceNow, including incidents, requests, and escalations.
• Partner closely with digital support and project teams to ensure alignment and seamless issue resolution.
• Lead end-to-end implementation activities, including requirements gathering, process analysis, and coordinated rollouts.
• Deliver solution demonstrations and user training sessions; develop clear, user-friendly training materials and documentation.
• Utilize Power BI to analyze adoption metrics, user behavior, and operational performance, translating data into actionable insights.
• Track action items, risks, and issues to ensure accountability and timely resolution.
• Support project and stakeholder meetings, including agenda development and follow-up communication.
• Identify workflow inefficiencies and process bottlenecks; design and implement scalable solutions to improve performance.
• Serve as a liaison between business users, technical teams, and leadership throughout the project lifecycle.
• Lead smaller initiatives, providing structure, ownership, and clear communication to ensure successful delivery.

Education: A Bachelor’s degree is required.

Experience: 3–5 years of experience in a project or program delivery capacity is required.

Technical Skills: Experience with ServiceNow for ticketing and workflows, and Power BI for analysis is preferred. Experience supporting ecommerce platforms or enterprise systems is strongly preferred.

The pay rate for this position is between $30.00 and $35.00 per hour. Contract employees are eligible for benefits, subject to program requirements.

• Proactive “go-getter” — identifies gaps and takes action without waiting for direction.
• Problem-solver/operator — can diagnose issues, design solutions, and implement them end-to-end.
• Process-oriented — comfortable building, refining, and documenting workflows and procedures.
• Strong communicator — able to engage across business and technical teams with clarity and confidence.
• Ownership-driven — takes accountability for outcomes, not just assigned tasks.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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