Job#: 3035765

Job Description:

Location: San Antonio, TX (Hybrid)
Employment Type: Contract

The primary responsibility of a Fraud Specialist I will be to complete all necessary forms and paperwork involving fraud claims and notifications, as well as work fraud alerts that require research. Duties also include receiving incoming calls from members, fraud victims, and internal employees, and taking action to resolve issues and requests for assistance.

Candidates must be available for both the training and post-training schedules.

• Training Schedule (First 4 Weeks): Monday–Friday, 8:00am–5:00pm
• Post-Training Schedule: Tuesday–Saturday
  • Tuesday–Friday: 10:00am–7:00pm
  • Saturday: 8:00am–4:30pm

• Respond to all inbound phone calls, upholding service level agreements, member experience, and company policies.
• Process actionable alerts and fraud notifications, conducting research as needed.
• Analyze and validate Identity Theft claims and other fraud claims as they arise.
• Review accounts and transactions for fraudulent activity and take appropriate action to prevent losses.
• Assist members with fraud alerts and work with them to resolve issues.
• Collect and report suspicious activity information using established processes.
• Review membership information and identification documents to determine the validity of information.
• Resolve fraud claims in accordance with government regulations.
• Accurately record data and remarks using spreadsheets and system notes.
• Maintain knowledge of current fraud trends and schemes in the financial services industry.
• Monitor and make decisions on alerts in various fraud tools, including Actimize, FraudNet, and Salesforce.

An equivalent combination of education and experience is considered.

Education: A High School Degree is required.

Experience: Basic knowledge of banking or credit union operations is preferred. Prior fraud experience is required.

Technical Skills: Proficiency with Microsoft Office Suite is required. Basic knowledge of fraud types and schemes is also required. The role requires excellent oral and writing skills.

• An Associate's Degree is preferred.

The pay rate for this position is up to $19.00 per hour.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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