Job#: 3036596

Job Description:

Location: La Palma, California

Rate: $35-40hr

Duration: Long Term Contract with Potential to convert

Shift: M-F 8am - 5pm

This role is part of the IT Field Services Team, providing on-site and remote support for field offices and end users. The qualified candidate will provide end-user deskside support and serve as hands-on support for the network team to troubleshoot network hardware and connectivity issues. This position is responsible for providing operational and technical support for end-user workstations on the Business Local Area Network (BLAN) environments located in remote offices. The successful candidate must understand business requirements and translate these requirements into solutions, working collaboratively with multi-disciplinary workgroups.

• *Apply advanced diagnostic techniques to identify problems, investigate causes, and implement solutions in a timely manner. *Resolve hardware and software problems with minimum disruption to users and coordinate hardware repairs with service vendors as needed. *Collaborate with other support teams to resolve underlying technology issues and identify opportunities for process improvement. *Implement and enforce IT Asset Management processes, policies, and standards.
• Provide Tier 2 on-site or remote support for the installation, configuration, maintenance, and troubleshooting of all end-user workstation hardware, software, and peripheral devices.
• Manage Field Desktop Services fulfillment, including problem tracking, management, and resolution with a focus on customer service.
• Prioritize and escalate customer issues to the appropriate IT Tier 3 support groups and coordinate on-site support visits when necessary.
• Support and maintain hardware devices, including the imaging of desktop/laptop computers, tablets, and hand-held field devices.

• Provide support for 24/7 operations, which may require availability for off-hours duties as needed, with a potential response time of 90 minutes.
• Activities may include device backups, anti-virus support, performance tuning, security management, change control, and system support for voice, conference room, and AV equipment.
• Work may be required inside industrial field office environments. Knowledge of Terminal Automation systems or Oil & Gas IT field experience is beneficial.
• The ability to obtain a Transportation Worker Identification Credential (TWIC) card is required for this position.

Experience:

• 3 to 5 years of experience supporting end users.
• 3+ years of experience working with third-party service suppliers, including SLA and service definition functions.
• Experience supporting remote and traveling users.

Technical Skills:

• Subject matter expertise in supporting and troubleshooting Windows 11/10, Office 365, Microsoft Teams, and iOS devices.
• Understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems.
• Support experience with VPN, Citrix, and Wireless Networks.
• Experience with asset management, including maintenance of network component inventory, printers, and other hardware.
• Knowledge of video conference technologies, networking connectivity, and installation of local LAN printers.

Soft Skills:

• Ability to effectively communicate both verbally and in writing with management and technical teams.
• Ability to support and explain technical concepts to users at various levels of technical proficiency.
• Capacity to learn recent technologies and procedures quickly.
• Ability to read and understand technical manuals and procedures.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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