Job#: 3036972

Job Description:

Location: Remote

As a Safeguards Enforcement Operations Specialist, you will be at the forefront of maintaining the integrity of our AI systems. This role involves labeling data, reviewing user interactions, enforcing policy guidelines, and collaborating across teams to continuously improve safety mechanisms. Please be aware that in this position, you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature.

• Review customer signals, user exchanges, and code to identify potential policy violations.
• Enforce established safeguards workflows and policy guidelines with precision and care.
• Collaborate with Strategy Analysts, Policy Managers, and Threat Intelligence Investigators to identify emerging trends and highlight potential policy gaps.
• Flag content for classifier refinement.
• Produce comprehensive weekly reports on operational workflows.
• Handle customer communications and appeals related to policy enforcement.
• Provide surge review support and content labeling when team needs arise.
• Triage and respond to cross-functional requests, offering timely assistance and insights.

Experience: Background in Cyber, with the ability to review and understand code. Experience in Cyber Defense is a significant advantage.

• Experience in content moderation, Trust & Safety, Safeguards, or related fields.
• Familiarity with policy enforcement in digital platforms.
• Understanding of AI ethics and responsible technology deployment.
• Background in analyzing user behavior and identifying potential risks.
• A quick learner with the ability to adapt rapidly to changing environments.
• Demonstrated proactivity and strong independent work capabilities.
• Consistent ability to meet deadlines and deliver high-quality work.
• Exceptional verbal and written communication skills.
• Ability to thrive in collaborative team settings.
• A keen eye for detail and a systematic approach to complex tasks.
• Genuine interest in AI safety and ethical technology development.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.