Job#: 3036978

Job Description:

Responsibilities:

·      Serve as “service owner” for assigned IT services as provided by the End User Services team

·      Troubleshoot and resolve escalated support issues related to assigned IT services

·      Coordinate cross-functional troubleshooting as required and follow up to ensure resolution

·      Establish and follow standard change management procedures for assigned IT services

·      Consistently follow established IT service management best practices and documented procedures

·      Serve as primary administrator of our Active Directory and O365 objects for proper user and IT management

·      Test and implement changes to our network and product line environments.

·      Serve as primary administrator for Titan America’s Mobile Device Management (MDM) system as part of our O365 management

·      Ensure that master data sets are communicating error free and data connectors are working correctly (e.g. location and user lists)

·      Develop reports that can be used to improve IT services and overall End User Services team performance

·      Provide a point of escalation for End User support issues as required

·      Technical mentor for Jr. Sys Admins and Helpdesk staff.

·      Network segregation and VLAN setup and troubleshooting

·      O365 administration for user base and support of applications, licensing, and data management for key functions

·      Network monitoring, issue resolution, and asset management are key needs for this role.

Skills/Knowledge/Experience Requirements:

·      Bachelor’s Degree in computer science, or equivalent, preferred

·      Experience configuring and managing objects and users within Microsoft O365 platform

·      Experience using Intune and Autopilot or similar MDM and PC deployment solutions.

·      ITIL and SOX Foundation preferred

·      Advanced technical knowledge and troubleshooting experience related to master data management and data connectors (e.g. Active Directory, Core Tables, CMDB etc…), preferred

·      Experienced in designing ServiceNow reports and KPIs aligning with business objectives

·      Experienced in configuration, imaging, and setup of network devices/PC’s for deployment

·      Experience and knowledge pertaining vendor selection, accountability, and management

·      Advanced skill level with Microsoft suite, preferred

·      Typing speed of 40 WPM or higher

·      Detail oriented and ability to clearly document and establish procedures, processes, and workflows

·      Excellent communication, listening, and writing skills

·      Ability to effectively collaborate cross-functionally and globally

·      Excellent customer service skills with the ability to display an energetic, positive attitude

·      Ability to identify customers’ needs and offer appropriate solutions

·      Advanced knowledge and experience in project management and SOP/SOG development.

·      Experience with managing and maintaining multiple server services and supporting systems (print, file, security assessment, log reviews..).

·      Experience with maintaining Citrix environments.

·      Experience managing O365 environment and a shared tenant.

·      Working understanding of Project Management and completing projects within scope.

·      Advanced knowledge of Server management either through AWS and/or Azure.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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