Job#: 3037182

Job Description:

Apex Systems is looking to hire an ONSITE Customer Support & Portal Specialist for our client based out of Greensboro, NC.

This assignment is anticipated to be a 6‑month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment.

This will also have a first‑shift Monday–Friday schedule.

This role is fully onsite. Candidates must be local to the Greensboro, NC area or willing to relocate prior to start.

• Provide first‑level support to customers and external partners by handling inquiries via email and phone related to a digital customer portal and associated services.
• Assist with user onboarding efforts, including processing registration requests and supporting adoption initiatives.
• Monitor shared inboxes and call queues to respond to customer requests in a timely and professional manner.
• Manage support cases from intake through resolution, ensuring adherence to internal policies and service standards.
• Escalate complex or unresolved issues to appropriate internal teams as needed.
• Utilize internal systems, tools, and databases to research and resolve customer inquiries.
• Collaborate with cross‑functional teams to address issues and improve service delivery.
• Support development and refinement of onboarding processes, documentation, and workflows.
• Contribute to performance metrics and key operational goals tied to customer support and portal adoption.
• Help identify opportunities to improve processes, reduce repeat issues, and enhance overall customer experience.
• Participate in knowledge sharing and contribute to building internal support resources and documentation.

• 5+ years of experience in customer support, technical support, or service‑focused roles.
• Strong communication skills with the ability to effectively support customers via phone, email, and written documentation.
• Experience managing multiple tasks and priorities in a fast‑paced environment.
• Strong problem‑solving and analytical skills, with the ability to troubleshoot and resolve customer issues.
• Ability to work independently while collaborating with cross‑functional teams.
• Strong attention to detail and commitment to accuracy.
• Experience working with digital tools, portals, or customer‑facing systems is preferred.
• Interest in technical systems or connected services is a plus.
• Bilingual skills (English/Spanish) are a plus.
• Experience supporting software platforms, connectivity services, or digital tools.
• Background in a service, operations, or technical support environment.
• Experience contributing to process improvement initiatives or knowledge base development.

Why Work for Apex Systems:

• We offer weekly pay, direct deposit, competitive pay rates
• Health/Medical benefits, Life Insurance, 401k, Employee Stock Purchase Program
• Discounts to most major certification programs, access to multiple technical training platforms and programs

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.