Job#: 3037188

Job Description:

Location: Warren, Michigan (Onsite hybrid)

This position is for a Campaign Operations Specialist who will design, build, and operate the core omni-channel notification platform capabilities. These capabilities power high-volume, real-time customer and dealer communications across channels including email, SMS, push, and in-app notifications, with a primary focus on mobile and push activation. The role ensures the platform and its related workflows are reliable, scalable, and compliant, enabling teams to deliver targeted messages effectively. Initially, the position will focus on executing mobile marketing campaigns, and will later transition to day-to-day campaign execution, optimization, and governance using Adobe Journey Optimizer (AJO).

• Partner with software engineers to execute backend services and APIs for mobile and push notification creation, orchestration, sending, and tracking.
• Support integration with email, SMS, push, and in-app providers, with an emphasis on mobile and push channels.
• Contribute to defining and monitoring service level objectives and error budgets for critical notification services.
• Work with data engineering and activation teams to consume customer and event data for targeting and personalization of mobile and push campaigns.
• Help implement guardrails for consent, opt-in/opt-out, and channel-level preferences in line with regulatory requirements.
• Collaborate with product managers, marketing activation, and mobile teams to translate business requirements into scalable technical designs.
• Serve as a bridge between Engineering and CE Activation, documenting best practices for campaign setup, launch, and optimization.
• Post-transition, own end-to-end mobile and push campaign execution in AJO, from configuration through launch and monitoring.

Education: A bachelor’s degree in Computer Science, Software Engineering, Marketing Technology, Data/Analytics, or a related field, or equivalent practical experience is required.

Experience: This role requires 3–7+ years of experience in software or platform engineering focused on backend or notification systems, or in marketing technology and campaign operations roles working closely with engineering. Experience with distributed systems and event-driven architectures (e.g., Kafka, Kinesis) is necessary. Hands-on experience with Enterprise Decision Management/PEGA systems is critical.

Technical Skills: Candidates must have proficiency in one or more modern backend languages (e.g., Java, Kotlin, C#, Go, Python, Node.js) or possess strong technical fluency working with engineering teams. A working understanding of REST API-based integration is essential. Familiarity with cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), and datastores (relational, NoSQL) is required. Proficiency with Adobe Experience Platform and Adobe Journey Optimizer (AJO) or similar tools is also needed.

• Experience with notification and engagement solutions such as Twilio, SendGrid, Braze, or Iterable.
• Strong experience working with PEGA-based systems.
• Experience implementing preference centers, consent management, and suppression logic.
• A background in environments with cross-functional stakeholders including product, marketing, legal, and engineering teams.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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