Job#: 3037380

Job Description:

Customer Engineer for Dynamics 365 CE (French)

Type: 12-month contract to start

Location: United States

Schedule: Remote

Language Requirement: French

We are seeking a skilled and experienced Dynamics CRM Customer Engineer with expertise in Dynamics 365 Customer Engagement online and the Power Platform. The ideal candidate will serve as a trusted advisor to enterprise-level customers and their partners, guiding them as they design, develop, deploy, and optimize Dynamics 365 implementations. This role involves establishing strong stakeholder relationships and ensuring the successful delivery of services.

• Establish yourself as a trusted advisor with key stakeholders at assigned customers.
• Develop and execute a service delivery plan, using repeatable services to educate the customer and assess their implementation for best practice execution.
• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise.
• Deliver technical training and assist with enhancing the quality of training material.
• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers.
• Own delivery outcomes for assigned customers, ensuring alignment to contracted scope and measurable success criteria.
• Track and optimize consumption of delivery services, ensuring efficient use of customer investment.
• Identify risks to delivery success and proactively implement mitigation strategies.

General:

• Fluency in English and French.
• Effective communication skills to identify, engage, and interact with key stakeholders.
• Proficiency in delivering technical training and experience in consulting or customer-facing roles.
• Problem-solving and troubleshooting skills.
• Ability to work collaboratively in a team environment.
• Deep technical acumen combined with a curiosity for continuous learning.

Dynamics 365 Customer Engagement and Power Platform:

• Up-to-date product knowledge in Dynamics 365 Customer Engagement Modules, including Sales, Customer Service, Field Service, and Customer Insights - Journeys.
• Knowledge of foundational technologies for Dynamics 365 and the Power Platform such as Dataverse, Power Apps, and Power Automate.
• Experience managing Dynamics 365 CE and Power Platform environments, including configuration, security, and system upkeep.
• Ability to review solution designs and suggest improvements for scalability, performance, and maintainability.
• Skilled at environment health assessments and diagnosing performance issues.
• Hands-on development and data integration experience across Dynamics 365 CE, including client-side scripting (TypeScript/JavaScript) and server-side logic (Dataverse plugins in C#).
• Experience managing solution lifecycle across environments, including packaging, pipeline-based deployments, and version control.

• Power Platform governance and center of excellence experience.
• Advanced Microsoft certifications.
• Experience with Dynamics 365 Customer Insights – Data.
• Experience with Dynamics 365 Project Operations.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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