Job#: 3037383

Job Description:

Location: Jersey City, NJ / Charlotte NC (Onsite)

Duration: 12 months

We are seeking an experienced Regulated Voice Recording Engineer. The candidate will have in-depth technical experience in the design, implementation, and maintenance of NICE voice recording systems, both on-premise and in the cloud, that comply with industry regulations. The role requires organizational and program management skills to help drive and oversee global initiatives in a regulated voice recording environment.

• Plan, deploy, and maintain voice recording solutions that meet regulatory standards, ensuring seamless integration with adjunct voice technology platforms.
• Manage the transition of technology changes and technical projects within the Regulated Voice Recording environment.
• Translate requests into a technical scope of work and evaluate user impact to create an execution strategy, including pre-implementation, cutover, and post-change validation tasks.
• Ensure all voice recording systems adhere to industry standards and are compliant with jurisdictional requirements.
• Work with telephony systems, PBX, VoIP systems, and cloud-based platforms to integrate voice recording solutions.
• Develop risk mitigation plans for pre, during, and post-transformation activities.
• Ensure the migration process adheres to change control, security, compliance, and regulatory requirements.
• Ensure proper understanding, documentation, and implementation of business requirements.
• Effectively communicate program status updates to key business stakeholders and upcoming project work to senior technology leadership.

Experience:

• 10 years of experience working on technology initiatives.
• Demonstrated experience delivering technology solutions; voice and video experience is preferred but not required.
• A progressive mentality to consistently optimize existing practices and reduce time-to-market for programs and tasks.

Technical Skills:

• Proficient in database navigation scripting in MySQL and MSSQL.
• Experience with applications and software tools such as NICE NTR, NICE NTRX, NICE NTRX Cloud, Compass, Sentinel, and IPC Unigy.
• Familiarity with cloud technologies and services.
• Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio.

Professional Skills:

• Analytical and organizational skills, including attention to detail and the ability to determine an effective course of action as required.
• Ability to review, understand, and interpret technology updates for applicability in the supported environment.
• Ability to interact effectively with customers and leadership.
• Ability to handle multiple tasks simultaneously.

• A bachelor’s degree is preferred.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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