Job#: 3037418

Job Description:

Location: Fort Mill, South Carolina

Hybrid Schedule: 3 days onsite/2 days remote

12 mo. Contract-to-Hire position

Pay Range: $52-58/hr.

We are seeking a motivated Recovery Engineer / Analyst to join a Production Services team for a large financial client. This role is for a hands-on technical professional who performs well during high-severity production incidents, enjoys problem-solving, and is interested in long-term growth within the organization. You will work closely with senior recovery managers and various technical teams across the enterprise.

• Participate in major and critical incident bridges, assisting with triage, diagnostics, and recovery activities.
• Gather and analyze logs, metrics, and alerts to support rapid issue identification.
• Assist in identifying the impacted service, symptoms, and contributing factors during incidents.
• Perform initial analysis using available diagnostics, observability tools, and documentation.
• Support post-incident reviews and root cause analysis (RCA) efforts by collecting data and timelines.
• Create, update, and validate runbooks, standard operating procedures (SOPs), and recovery playbooks based on incident learnings.
• Analyze incident trends to identify areas for operational improvement.
• Learn and apply SRE and reliability principles under the guidance of senior teammates.

Experience: Experience in production support, operations, NOC, SRE, DevOps, or application support roles is required.

Technical Skills:

• Candidates must have a working knowledge of application, infrastructure, or cloud environments, as well as logs, monitoring, alerts, and basic diagnostics.
• The ability to read and follow technical runbooks and SOPs is essential.
• Familiarity with observability tools such as APM, logging platforms, and metrics dashboards.
• Scripting or development exposure, including PowerShell, Python, or Bash.

Core Competencies:

• Strong problem-solving and analytical skills.
• Ability to remain calm and organized during high-severity incidents.
• Clear verbal and written communication skills.
• A willingness to learn from senior engineers and a strong sense of ownership.
• Ability to work effectively across teams.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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