Job#: 3037587

Job Description:

Service Program Manager – Financial Planner

Location: Onsite in Sacramento

Duration: Long-term contract (2 Years)

Schedule: Full-time (40 hours/week)

Overview

We are seeking a Service Program Manager to support a large-scale cloud-based contact center program. This role will act as the financial control point for the program, overseeing cloud cost governance, financial planning, billing operations, and reporting.

The ideal candidate brings a strong background in AWS cost management, program finance, and billing operations within complex enterprise environments.

Key Responsibilities

Cloud Cost Management & Governance

• Monitor AWS usage and costs using tools such as Cost Explorer and Cost & Usage Reports
• Establish and manage cost allocation/tagging strategies
• Track and analyze cost trends across services, projects, and workstreams
• Identify cost anomalies and coordinate remediation
• Manage AWS Budgets and alerts to proactively control overspend
• Evaluate cost optimization strategies (e.g., Savings Plans, Reserved Instances)

Financial Planning & Forecasting

• Develop and maintain rolling cost forecasts (3-month and 12-month)
• Model financial impact of program changes and new initiatives
• Perform monthly variance analysis (actuals vs. forecast) with insights
• Provide cost guardrails to support technical and program decision-making

Billing & Invoice Management

• Own the end-to-end invoice process (prep, validation, submission, tracking)
• Ensure alignment with SOWs, time tracking, and AWS consumption data
• Maintain invoice tracking and aging reports
• Coordinate approvals and follow up on outstanding payments

SOW & Financial Oversight

• Review quotes and SOWs for financial accuracy
• Track budget consumption vs. actuals
• Maintain a centralized tracker for contract values and spend
• Partner with program leadership to manage financial performance

Reporting & Stakeholder Communication

• Deliver monthly financial reports covering cost, forecast, billing status, and budget health
• Produce quarterly earned value analysis (EVA) reporting
• Support executive-level reporting and financial presentations
• Translate financial data into actionable insights for non-financial stakeholders

Governance, Compliance & Risk

• Ensure compliance with contract terms and financial governance standards
• Identify financial risks (e.g., cost overruns, scope creep) and escalate as needed
• Maintain audit-ready documentation for all financial activities
• Support audit requests and financial reviews

Required Qualifications

• 7+ years of experience in financial management, program finance, or cost governance
• 3+ years managing AWS cloud costs and financial tools
• Strong experience with:
  • AWS Cost Explorer, Budgets, Cost & Usage Reports
  • Financial modeling and analysis (Excel)
  • ERP/billing systems (SAP, Oracle, NetSuite, or similar)
• Experience managing financials for T&M and fixed-price engagements
• Knowledge of earned value management and variance analysis
• Excellent communication skills with ability to simplify complex data

Preferred Qualifications

• AWS Certified Cloud Practitioner (or higher)
• FinOps / Cloud Financial Management certification
• PMP or equivalent program/project management certification
• Background in large-scale enterprise or regulated environments

Key Deliverables

• Monthly financial reports
• AWS cost dashboards and analysis
• Invoice and billing tracking reports
• Forecast models and variance analyses
• Audit-ready financial documentation

Why This Role

• High-visibility position supporting a large enterprise cloud transformation
• Strong cross-functional exposure (finance, engineering, program leadership)
• Opportunity to drive cost optimization and financial strategy at scale

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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