Job#: 3037771

Job Description:

POSITION SUMMARY:

We are seeking a Product Owner, Customer Analytics to lead the delivery and adoption of customer analytics capabilities that enable data-driven personalization, journey optimization, and experimentation across digital channels. This role will partner closely with Product, Marketing, Analytics, Engineering, and Experience teams to support the implementation and ongoing enhancement of Customer Journey Analytics (CJA), Adobe Target measurement, personalization reporting, and A/B testing frameworks.

The ideal candidate combines strong agile product ownership experience with a passion for customer insights, digital measurement, and experimentation. They will be responsible for defining requirements, prioritizing backlogs, and ensuring analytics solutions provide actionable insights that improve customer experiences and business outcomes.

CORE JOB RESPONSIBILITIES:

·       Facilitate sprint ceremonies, product demos, and release planning.

·       Drive agile best practices across the team, fostering a culture of continuous improvement and collaboration.

·       Facilitate release planning with stakeholders as well as required product demos

·       Set & communicate a clear product vision to team members & relevant stakeholders

·       Partner with business and technical teams to lead the agile development lifecycle, from ideation to delivery.

·       Translate business needs into epics, user stories, and acceptance criteria, maintaining a prioritized and groomed Product Backlog.

·       Collaborate with Marketing, IT, Analytics, and Design teams to develop data-driven, personalized digital products and experiences.

·       Manage dependencies across teams and act as a liaison between the delivery team and business stakeholders.

·       Continuously improve the product based on user feedback, A/B testing, and analytics.

ADDITIONAL RESPONSIBILITIES:

·       Support the implementation, governance, and enhancement of Customer Journey Analytics (CJA) capabilities.

·       Partner with business stakeholders to define measurement requirements, KPIs, and reporting needs for customer journeys.

·       Ensure analytics solutions provide visibility into customer behavior, engagement, conversion, and retention metrics.

·       Collaborate with data engineering teams to validate data quality, tracking, and attribution methodologies.

·       Enable standardized reporting and performance tracking for Adobe Target activities and personalized experiences.

·       Identify opportunities to improve customer experiences through insights generated from behavioral and journey analytics.

·       Act as the primary liaison between business stakeholders, analytics teams, and engineering teams.

·       Facilitate prioritization discussions balancing business value, technical complexity, and resource capacity.

REQUIREMENTS FOR CONSIDERATION

·       Bachelor’s degree in Computer Science, Engineering, Business, or related field required

·       4+ years relevant work experience, including 2+ years in a product owner role and experience operating in an agile (scrum) environment.

·       Experience in a digital or eCommerce setting; Martech experience and familiarity with Adobe Journey Optimizer are highly preferred.

·       Experiencing using tools, such as Jira, Confluence, Figma, and SharePoint

·       Experience leading teams in an agile setting such as facilitating ceremonies, managing a backlog, developing a release plan, and writing user stories.

·       Domain-specific expertise to support backlog development and blocker resolution

·       Strong collaborator with cross-functional teams across design, product, & technology

·       Strong communication skills with ability to influence stakeholders, communicate complex concepts, and align the organization on required decisions

·       Strong problem solver with the ability to manage and lead the team to a solution

·       Experimental mindset to drive innovation, empower others to fail, learn, and grow

PREFERRED QUALIFICATIONS

·       Experience implementing and optimizing personalization capabilities with Adobe Experience Platform

·       Familiarity with Customer Data Platforms (CDPs) and data segmentation strategies.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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