Job#: 3037882

Job Description:

Location: Bellevue, Washington (Partial Remote)

This position provides Tier 2 support for network-related incidents and service requests. The Network Engineer will focus on advanced troubleshooting, resolving operational issues, and executing standard network changes across firewall, routing, switching, and wireless environments. This role is important in reducing the operational load on senior engineers by resolving most escalated issues and preparing complex problems for further escalation with clear diagnostics and impact assessment.

• Serve as the primary escalation point for network-related service desk tickets, including complex connectivity, firewall, wireless, and Internet issues.
• Perform advanced troubleshooting across network domains to isolate root cause and restore service.
• Execute standard network and firewall changes, such as firewall rule modifications, VLAN and switchport changes, and URL filtering requests.
• Troubleshoot and resolve issues related to enterprise wireless networks (Juniper Mist or equivalent), firewalls, remote access VPN, routing, switching, and Internet connectivity.
• Support local and remote users through ticketing systems, email, Slack, and live support channels.
• Collaborate with senior engineers, cross-functional teams, and vendors to resolve incidents.
• Follow and execute defined procedures and Method of Procedure (MOP) documents for changes.
• Create and maintain clear documentation for troubleshooting steps, resolutions, known issues, runbooks, and network diagrams.
• Use monitoring and observability tools such as DataDog and ThousandEyes to identify, triage, and validate network issues.

• Escalate issues that require complex firewall policy design, network architecture changes, or redesign for systemic problems.
• Provide clear escalation packages including a problem summary, impact analysis, troubleshooting performed, and relevant logs or metrics.

Experience: 3+ years of experience providing Tier 2 or Tier 3 network support in an enterprise environment. Strong hands-on troubleshooting experience across routing, switching, firewall, and wireless technologies.

Technical Skills: Experience with Cisco switching and routing platforms. Experience performing firewall changes and troubleshooting, including security policy updates, NAT configuration, and remote access/site-to-site VPNs, particularly in multi-firewall environments (Palo Alto Panorama preferred). Experience configuring and troubleshooting enterprise wireless networks. Solid understanding of TCP/IP fundamentals, subnetting, DNS, and DHCP. Experience with packet capture analysis using tools such as Wireshark or tcpdump. Familiarity with monitoring tools such as DataDog or ThousandEyes.

• Experience with Border Gateway Protocol (BGP) troubleshooting.
• Exposure to network automation tools such as Ansible or Terraform.
• Experience operating in environments with defined change control and incident management processes.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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