Job#: 3037952

Job Description:

Location: North Reading, Massachusetts (Onsite)

Compensation: $22 - $25.50 hourly

This role encompasses a wide range of responsibilities, including end-to-end deployment order management, handling Problem Service Reports, and troubleshooting delivery and supply gaps. We are seeking a proactive and motivated self-starter who is passionate about operational processes, capable of analyzing trends, and implementing process improvements. The ideal candidate will possess a strong enthusiasm for technology, excellent communication skills, and a drive to elevate operational standards while fostering a culture of inclusion.

• Collaborate and communicate with internal and external stakeholders on site health readiness and maintain a high bar of delivery excellence.
• Manage multiple Deployment Engineering projects simultaneously.
• Execute Equipment Install Plan (EIP) vs. Sales Order (SO) mismatches; resolve and troubleshoot customer ticket issues.
• Drive operational excellence by contributing to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Drive order management process improvements, cost optimization, and scalability initiatives.
• Maintain and update internal documentation for training and reference.
• Drive continuous improvement by identifying ways to streamline processes and reduce waste.
• Problem solve and design solutions for the operational network.

Education: A bachelor’s degree in Engineering, Transportation, Supply Chain, or an Operations discipline is required.

Experience: A background in analyst work or a focus in higher education is necessary.

Technical Skills: The position requires strong math, logical, and problem-solving skills. Strong analytical abilities and high proficiency in creating and managing advanced models using SQL and Microsoft Excel are also required. A conceptual understanding of systems and configuration management is necessary.

• Bachelor’s degree in Engineering or Transportation/Supply Chain/Operations discipline.
• Strong Math, Logical, Problem Solving skills.
• Strong analytical abilities, and high proficiency creating and managing advanced models using SQL and Microsoft Excel.
• Analyst work background, or focus in higher education.
• Conceptual understanding of systems, and configuration management.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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