Job#: 3037954

Job Description:

Location: Maryland Heights, Missouri (Onsite)

The Program Manager IV is responsible for overseeing a portfolio of programs by managing a team of Project Managers (PMs). This role operates at a strategic level, driving alignment, execution oversight, and communication across multiple initiatives, without direct ownership of individual projects or development teams. This position serves as a critical conduit between execution teams and senior leadership, ensuring transparency, consistency, and effective delivery across a hybrid Agile/Waterfall environment supporting Customer Operations.

• Lead and manage a team of Project Managers, each responsible for 2–8 concurrent projects.
• Provide governance, guidance, and performance oversight to ensure consistent delivery standards.
• Ensure alignment of project execution with broader program objectives and business priorities.
• Establish and maintain program-level oversight across multiple initiatives operating in hybrid Agile/Waterfall methodologies.
• Identify risks, dependencies, and delivery gaps across projects and drive mitigation strategies through PMs.
• Standardize reporting, processes, and operational cadence across project teams.
• Serve as the primary liaison between Project Managers and senior leadership (Director to VP level).
• Facilitate cross-functional standups and program reviews with participants ranging from testers to executive stakeholders.
• Develop and deliver reporting, dashboards, and executive presentations.
• Utilize tools including Microsoft Office Suite, MS Project, PowerPoint, and other workflow tools to drive efficiency and reporting.

• 8–10+ years of program/project management experience, with demonstrated leadership of Project Managers.
• Proven experience managing large-scale programs with multiple concurrent projects.
• Strong background in hybrid Agile/Waterfall delivery environments.
• Communication skills, with experience presenting to senior leadership (Director/VP level).
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), MS Project, and reporting and presentation development.

• Experience supporting telecom, customer operations, or call center environments.
• Familiarity with tools such as Amazon Kiro and AI-assisted workflow tools.
• Experience building standardized reporting frameworks across programs.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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