Job#: 3038006

Job Description:

We are hiring a Shared Services Advisor!

Role: Shared Services Advisor (HR)

Supporting: Large Financial Services Client

Location: Pensacola, FL (Hybrid)

Assignment Type: Contract

Duration: ~6 months

Role Overview: Step into a high-impact role where you’ll be the trusted point of contact supporting employees through critical HR processes. As a Shared Services Advisor, you’ll provide guidance, resolve inquiries, and help optimize operations within a fast-paced, collaborative environment. This is a great opportunity for someone who enjoys problem-solving, improving processes, and delivering exceptional employee support.

If you’re a detail-oriented professional who thrives on helping others and improving processes, this is your chance to step into a role where your impact is felt every day. Apply today!

Key Responsibilities

• Serve as the primary point of contact for employee inquiries, providing clear guidance and support
• Manage and resolve cases, including complex employee situations requiring thoughtful solutions
• Handle inbound and outbound calls with professionalism and empathy
• Review and update employee separation records in Oracle HCM
• Partner closely with vendors and internal teams to support disability case processing and payments
• Ensure compliance with regulatory standards and internal policies
• Identify opportunities to improve processes and drive operational efficiency

Required Qualifications

• Experience working within shared services or high-volume support environments
• Strong problem-solving skills with a process improvement mindset
• Excellent communication skills with the ability to advise and guide employees effectively
• Understanding of compliance and regulatory considerations in HR operations
• Comfortable managing multiple priorities in a fast-paced setting

Compensation and Benefits: The pay rate for this position is between $20.00 and $30.00 per hour. Please note that the final rate may be contingent on experience and other factors.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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