Job#: 3038041

Job Description:

The Salesforce Tester is responsible for ensuring the quality, reliability, and performance of customer-facing Salesforce solutions supporting Agentforce and Southwest.com Help Center experiences. This role partners closely with Product Owners, Developers, and Analysts to validate AI-driven workflows, self-service capabilities, and case management functionality across Salesforce Service Cloud and Experience Cloud.

This individual plays a critical role in delivering high-quality, scalable solutions that enhance customer self-service, enable intelligent automation, and support seamless agent-assisted experiences.

• Test Planning & Strategy
  • Define and execute test strategies for Salesforce features, including Agentforce capabilities and Help Center enhancements
  • Collaborate with Product Owners and Analysts to refine acceptance criteria and ensure testability of user stories 
  • Partner with Quality Management Office (QMO) on testing standards and requirements
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• Functional & End-to-End Testing
  • Validate Salesforce Service Cloud workflows including Case Management, Messaging, and customer interactions
  • Test Help Center experiences, including self-service flows, FAQs, and digital support journeys
  • Ensure seamless integration between Agentforce, Salesforce, and external systems
• AI & Automation Validation
  • Test AI-driven workflows, including automated case resolution, orchestration, and conversational experiences
  • Validate data accuracy, context-driven responses, and edge cases in AI interactions (Agentforce, chatbot, orchestration layers)
• Defect Management & Quality Assurance
  • Identify, document, and track defects; partner with developers to drive timely resolution 
  • Ensure solutions meet defined acceptance criteria and Definition of Done across iterations
  • Hand testing off to QMO after in-pod testing has successfully completed in applicable scenarios
• Test Automation
  • Develop and maintain automated test scripts for regression and integration testing
  • Support CI/CD pipelines and improve efficiency of testing processes
• Cross-Team Collaboration
  • Work closely with Developers, Product Owners, QMO, and SMEs to ensure alignment on requirements and quality standards
  • Participate in Agile ceremonies (planning, stand-ups, retrospectives) to continuously improve quality practices and ensure effective communication
• Release & UAT Support
  • Support User Acceptance Testing (UAT), environment validation, and production readiness activities
  • Contribute to release validation across multi-channel customer experiences

• Experience testing Salesforce platforms (Service Cloud, Experience Cloud preferred)
• Strong understanding of end-to-end testing (functional, regression, integration, UAT)
• Experience with test automation frameworks (e.g., Selenium, Playwright, Cypress, or similar)
• Familiarity with API testing (Postman, REST validation)
• Experience working in Agile/Scrum teams
• Strong attention to detail and ability to identify edge cases and failure scenarios
• Experience using test management and defect tracking tools (e.g., Jira, qTest)

• Salesforce & Digital Experience: Experience with Experience Cloud (self-service portals, knowledge, customer journeys) and case routing, messaging, and omni-channel service
• Agentforce / AI Testing: Familiarity with testing AI-driven conversational experiences, including chatbot validation, prompt evaluation, and response quality assessment
• Data & Integration Validation: Experience validating customer data flows, APIs, and integrations, with an understanding of data accuracy across Salesforce and external systems

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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