Job#: 3038119

Job Description:

We are hiring Documentation Specialists (I–Senior)!

Role: Documentation Specialist (I, II, III, Senior)

Supporting: Large Financial Services Client

Location: Hybrid - Candidate can be located in Pensacola, FL, Winchester, VA, or Vienna, VA

Assignment Type: Contract Only

Duration: ~ 6 Months

Role Overview: Join a high-impact team where your ability to turn complex processes into clear, user-friendly documentation will directly improve how the business operates. In this role, you’ll collaborate across teams to create and maintain essential policies, procedures, and reference materials used daily. From early-career professionals to seasoned experts, this opportunity offers strong visibility, ownership of meaningful work, and the chance to influence communication, training, and operational excellence at scale.

Ready to make an impact and elevate how organizations communicate? Apply today!

Key Responsibilities:

• Research, write, edit, and maintain policies, procedures, manuals, and intranet content
• Ensure documentation is clear, accurate, consistent, and aligned with established standards
• Manage documentation deliverables to meet timelines and stakeholder expectations
• Collaborate with cross-functional teams to gather requirements and define user needs
• Review policy and procedure updates for completeness, technical accuracy, and compliance
• Maintain and organize documentation libraries to ensure content remains current
• Identify and resolve project risks, issues, and gaps related to documentation
• Provide end-user training on manuals, systems, and reference materials
• Support development and administration of intranet (eNet) content
• (Mid–Senior Levels) Lead projects, mentor team members, and drive communication strategies
• (Senior Level) Oversee complex initiatives, manage stakeholder expectations, and lead content strategy and quality assurance

Qualifications:

• Experience writing and editing clear, concise documentation for business or technical audiences
• Strong ability to research, compile, and translate complex processes into simple terms
• Experience managing multiple priorities independently and within teams
• Strong verbal and written communication skills
• Experience working with cross-functional teams and stakeholders
• Knowledge of web-based tools and documentation platforms (HTML familiarity preferred)
• Strong organizational, planning, and time management skills
• Ability to interpret and apply policies, procedures, and regulatory guidelines
• (Mid–Senior Levels) Experience leading projects and mentoring others
• (Senior Level) Advanced expertise in documentation strategy, change management, and large-scale initiatives
• Preferred: Degree in Communications, English, Journalism, or related field (or equivalent experience)

Compensation and Benefits: The pay rate for this position is between $20.00 and $25.50 per hour. Please note that the final rate may be contingent on experience and other factors.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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