Job#: 3038198

Job Description:

Location: San Antonio, Texas (Remote)

We are seeking an experienced Employee Relations Business Partner to manage and resolve complex employee relations matters. This role focuses on conducting thorough investigations and providing sound, legally compliant recommendations through a structured ticketing system. You will collaborate with HR Business Partners and leadership to ensure consistent and fair resolution of sensitive workplace issues.

• Lead and manage employee relations cases and risk ticketing through a structured system, with a focus on investigations.
• Conduct comprehensive investigations into employee complaints and misconduct by gathering statements, interviewing witnesses, and reviewing documentation.
• Engage with HR business partners and leadership to assess risk, address concerns, and determine appropriate actions for consistent resolution.
• Provide clear, well-documented case summaries and recommendations for resolution or disciplinary action.
• Advise on complex issues, including harassment, discrimination, and retaliation, while ensuring an understanding of past issues and precedents.
• Ensure compliance with U.S. employment laws, including Title VII, FMLA, and Department of Labor regulations.
• Maintain confidentiality in all interactions and participate in strategy sessions with a small, collaborative team.

Experience: 3-5 years of direct experience in Employee Relations with a strong focus on investigations, case resolution, de-escalation, and conflict resolution with leadership. This role is not a call center or onboarding position.

Technical Skills: Experience with Workday or a similar HRIS platform is required, along with proficiency in the Microsoft Office Suite.

Knowledge: A deep understanding of U.S. employment laws and HR compliance, including Title VII, FMLA, and Department of Labor regulations is necessary. Strong judgment, discretion, and communication skills are required.

• Experience in a fast-paced, high-volume ER environment.
• An HR certification such as PHR or SHRM-CP.
• A background in the restaurant, retail, or service industries.
• A level-headed personality and effective listening skills.

This is a remote position; however, candidates must be based in or near the San Antonio, TX area. While day-to-day work is performed remotely, local residency is required to support business and team alignment. The role includes approximately three days of initial onsite training in San Antonio. Flexibility outside standard 8:00 AM – 5:00 PM hours may be needed to support investigations and gather statements.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.