Job#: 3038202

Job Description:

Location: Maryland Heights, Missouri (Onsite hybrid M-TH)

The Lead Business Analyst serves as a working leader within the Field Operations Business Analysis team, providing day-to-day guidance, mentoring, and quality oversight for a team of 7 Business Analysts. This role combines hands-on business analysis expertise with people leadership, ensuring consistent delivery quality across BA deliverables while supporting team development and operational excellence. The Lead BA will also champion the adoption of AI-powered tools and modern SDLC practices to drive efficiency and innovation in how the team performs analysis work.

• Provide day-to-day guidance, coaching, and mentoring to a team of 7 Business Analysts.
• Conduct quality reviews of BA deliverables including BRDs, user stories, process flows, UI mockups, and gap analyses.
• Support career development, skills growth, and performance feedback for team members.
• Serve as a first point of escalation for analysts on methodology, approach, and stakeholder challenges.
• Reduce key-person dependency and improve team resiliency through knowledge sharing and cross-training.
• Collaborate with management on workload balancing, capacity planning, and team priorities.
• Perform senior-level business analysis on complex initiatives within Field Operations.
• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and research.
• Develop and review business requirements documents (BRDs), functional specifications, and user stories.
• Create and validate process flows, UI mockups, and gap analyses.
• Partner with product owners, developers, QA, and project managers throughout the SDLC.
• Lead the team's adoption and effective use of AI tools for business analysis activities.

• 7+ years of experience in Business Analysis (requirements elicitation, BRDs, user stories, process modeling, gap analysis).
• 2+ years of direct people management or team lead experience, including mentoring, coaching, and performance oversight.
• Strong experience with SDLC methodologies (Agile, Waterfall, or hybrid).
• Demonstrated ability to review and provide constructive feedback on BA deliverables.
• Excellent stakeholder management and communication skills across technical and business audiences.
• Experience with process flow tools, wireframing/mockup tools, and requirements management platforms.

• Experience using AI tools (e.g., Amazon Kiro, Gemini, ChatGPT, Copilot) to support business analysis work.
• Experience in telecommunications, cable, or field operations domains.
• Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).
• CBAP, CCBA, or similar BA certification.
• Experience leading teams through process or tooling transitions.
• Familiarity with Jira, Confluence, or similar collaboration platforms.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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